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JohnLynch's avatar
JohnLynch
Level 2
11 years ago
Solved

Media Changer not appearing in device manager

We've purchased an IBM TS2900 and connected it to our backup server. It appears as a "Tape Driver" but we can't get it to appear as a "Media Changer". We've installed the IBM drivers but it's just not appearing. Can anyone please advise on how to resolve this issue? I've searched everywhere for the Microsoft drivers but can't find a way to apply them given that the Media Changer isn't appearing in the device manager.

2014
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    11 years ago

    Hi,


    This isn't a Backup Exec question...it's an IBM/Microsoft issue.

    That said, make sure that the card you've attached the library too isn't a RAID controller, and rather an HBA supported for tape connection.

    Also make sure all temination (if required) is done properly. BE will see what Windows sees...you need to fix this within Windows first.

    Thanks!

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  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    Hi,


    This isn't a Backup Exec question...it's an IBM/Microsoft issue.

    That said, make sure that the card you've attached the library too isn't a RAID controller, and rather an HBA supported for tape connection.

    Also make sure all temination (if required) is done properly. BE will see what Windows sees...you need to fix this within Windows first.

    Thanks!