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iskawtf's avatar
iskawtf
Level 3
16 years ago
Solved

Mount media

Hi, I am a new user of BE 11d and I like how the things work for my backup but I got a little problem regarding the device.
I performed a backup for 2 weeks ( 4 days Incremental and 1 day full ) and those backups were successful, until I encountered these errors.

I performed an Incremental backup for monday, after 3 hours the backup status was still on "Queued" so I decided to cancel the job and check because there's something wrong with it. I checked the logs and I saw that it can't detect any media as the file destination. It asked for the media to be mounted, so I mounted it but it took 3 days but the job is still running. Heck, what is wrong with it?

By the way, I am only remoting the machine so I can perform a backup. I have no access on the physical media library and tapes, so it came to my mind that "someone" might took the tapes off from the drive that's why it can't see them?

Suggestions will be greatly appreciated.

Thanks
iskawt.
 
Backup and Recovery
Backup Exec
  • pkh's avatar
    pkh
    16 years ago

    Strange things happen when your job clashes with BE database maintenance.  Go to Tools --> Options --> Database Maintenance and check the time that BE does database maintenance.  Either change this time or the time that your job runs.

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  • pkh's avatar
    pkh
    Moderator
    16 years ago
    1) You should check whether there is some outstanding alerts related to job that is running.

    2) Check the Overwrite and Append Protection Periods of the media set to make sure that the tape that you have mounted is either overwriteable or appendable.
  • iskawtf's avatar
    iskawtf
    Level 3
    16 years ago
    I checked it already, the only that appears there is that "database is running application maintenance."

     
  • pkh's avatar
    pkh
    Moderator
    16 years ago

    Strange things happen when your job clashes with BE database maintenance.  Go to Tools --> Options --> Database Maintenance and check the time that BE does database maintenance.  Either change this time or the time that your job runs.

  • iskawtf's avatar
    iskawtf
    Level 3
    16 years ago
    ok, i did it sir pkh.

    Can you please tell me the reason why is that when i perform a fullbackup, BE ask for the media to be mounted? The fact that i haven't do anything on tapes?  I only ran a backup then a day after that, BE cannot detect my tapes anymore.
     
  • pkh's avatar
    pkh
    Moderator
    16 years ago
    BE will prompt you for a new tape if the tape in the drive cannot be overwritten or appended to.  Check the Overwrite Protection Period and the Append Protection Period of the media set which the tape belongs to.
  • iskawtf's avatar
    iskawtf
    Level 3
    16 years ago
    okay, problem solved.

    Thanks sir PKH.

    More power to you sir.
     
  • pkh's avatar
    pkh
    Moderator
    16 years ago
    Glad to help.  How about closing out this discussion by marking one of my answers as the solution.