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gabriel_abib's avatar
gabriel_abib
Level 3
9 years ago
Solved

Not able to add File Server

Hello all,

I'm using Backup Exec 15 and I'm trying to add a File Server to be able to backup some information we have and I went through this step by step https://www.veritas.com/support/en_US/article.TECH189560, logged with the correct username and pass and I get access denied

 

Please any idea of what might happen? Thanks

  • CraigV's avatar
    CraigV
    9 years ago
    If this is a Windows server, then the best bet is to purchase the RAWS agent (Remote Agent for Windows Servers - if you don't already have this), load it onto the server and then run it. other things to look for are an antivirus blocking beremote.exe from running, or a firewall that doesn't have port 10000 open. If this is a NAS, they can also have an AV/firewall installed and look at those as well. But as I said, if this is Windows-based, load the agent and use that. Thanks!

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  • CraigV's avatar
    CraigV
    Moderator
    9 years ago
    If this is a Windows server, then the best bet is to purchase the RAWS agent (Remote Agent for Windows Servers - if you don't already have this), load it onto the server and then run it. other things to look for are an antivirus blocking beremote.exe from running, or a firewall that doesn't have port 10000 open. If this is a NAS, they can also have an AV/firewall installed and look at those as well. But as I said, if this is Windows-based, load the agent and use that. Thanks!
  • pkh's avatar
    pkh
    Moderator
    9 years ago

    1) make sure the BE credential had full read/write access to the entire volume.

    2) make sure that the device is properly registered in the DNS server and had a return path

    3) make sure have installed an AWS license on the media server

  • W0VV's avatar
    W0VV
    Level 3
    9 years ago

    Hello

    Make sure the user which you are tying to use to add the server is added on the "Log on as a batch job properties" Policy.