Forum Discussion

lorenzo_armando's avatar
lorenzo_armando
Level 3
10 years ago

not able to backup EMC VNXe3100

Hi All,

I have a BACKUP EXEC 12 on a old WS 2008 where I'm backuping without problem our EMC NAS VNXe3100 using NDMP.

Now I have got a new server WS12R2 where I installed BACKUP EXEC 15 to try if all works to make migration but I'm not able to backup our EMC NAS VNXe3100 using NDMP or also CIFS. My server is updated, my BCK EXEC 15 is updated and I also installed last firmware avalable for VNXE3100 (2.4.4.22283).

From network I'm able to see all shared folder.

My error are:

Errore finale: 0xe000fefd - La connessione di rete tra il server Backup Exec e Agent for Windows Φ stata interrotta

(Translation: Network connection between Backup Exec Server and Agent for Windows was interrupted)

Errore finale: 0xe000fe28 - Impossibile stabilire una connessione di rete al server. Categoria errore finale: Errori di processo

(Translation: Enable make a network connection to server)

Errore finale: 0xe000130b - L'operazione Φ stata interrotta nel server NDMP. Per ulteriori informazioni, vedere il registro NDMP.
(Translation: Operation was interrupted on NDMP server. For further informations, see NDMP registry)

Thanks a lot to everybody.

Regards.

Lorenzo

15
Backing Up
Backup and Recovery
Backup Exec
NDMP Option
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Try couple of steps -

    1) Disable "Back up with integrated checkpoints (SnapSure)" option from the backup job settings.

    2) On the BE media server, navigate to HKLM\SOFTWARE\Symantec\Backup Exec For Windows\Backup Exec\NDMP. Create DWORD value NDMPProcessRead timeout and set it to 7 decimal & restart the BE services.

    3) On the new BE server, ensure NDMP port 10000 is available for use.

    Rerun the job and check.

  • lorenzo_armando's avatar
    lorenzo_armando
    Level 3
    10 years ago

    Hi VJware,

    I've made your 3 step and it seems more quickly to connect and to verify credential, but backup it doesn't till work.

    This is the error:

    Processo completato: venerdì 4 dicembre 2015 a 09:05:13
    Stato: Non riuscito --> FAILED
    Errore finale: 0xe0001309 - Il server NDMP ha restituito un errore di backup. --> NDMP SERVER HAS RETURNED A BACKUP ERROR
    Per ulteriori informazioni vedere il registro NDMP. --> FOR FURTHER INFORMATION SEE NDMP REGISTRY
    Categoria errore finale: Errori di risorsa --> RESOURSES ERROR
     

    NDMP Log Message: Medium error NDMP Log Message: Write failed on archive volume 1 NDMP Log Message: server_archive: emctar vol 1, 2 files, 0 bytes read, 276496384 bytes written
    NDMP Data Halted: Internal Error NDMP Log Message: Mover encountered internal socket error. NDMP Mover Halted: Internal Error

    ================  NDMP ENVIRONMENT  ================
    FILESYSTEM=/Storico01/TestBackexec15Dell
    LEVEL=0
    DUMP_DATE=-1
    UPDATE=Y
    HIST=Y
    SNAPSURE=N
    TYPE=dump
    ===============  NDMP ENVIRONMENT END  ===============

     

    Thanks a lot.

    Lorenzo

  • lorenzo_armando's avatar
    lorenzo_armando
    Level 3
    10 years ago

    PS: I don't write that the backup on storage didn't start, on tape started but after 500Mb stopped with error.

    Thanks.

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Try this KB first - https://www.veritas.com/support/en_US/article.TECH209515

    Also run hardware diagnostics against the tape drive & tapes to rule out any storage issues.

     

  • lorenzo_armando's avatar
    lorenzo_armando
    Level 3
    10 years ago

    HI,

    I run health check from gui (see attached file) because from ssh it returned this error:

    nas_storage: command not found

    Hardware diagnostic on tape are ok, if I make a backup to a VM or another phisical file share server it works.

    Thanks.