Physical volume library drive not available

Damin,

Did you ever figure this out?

I'm in the same boat now after performing in-place upgrade - everything works (oh, except actually writing data to tapes) and

live support is (even if you want to pay for it) does not appear to exist.

Dodgy software this backup exec. Does your tape device appear in device manager? if not shut down your server, turn off your tape device for 20 or so seconds, turn the tape device on until you get the ready status, start up your server again.

If your tape device does appear in device manager, remove it and go through this process again.

There is a tape library patch but it is not at the location the link points to AND the phone support people can't seem to find it, go figure.

Hello,

Are you using the Symantec drivers or OEM drivers?

Are you facing a tape related issue as in are you getting errors as event id's 7, 9, 11 or 15?

Regards,

We were getting the same message when trying to back up with 11d (hotfix 6 installed) on one of our servers since we renamed the server (it replaced another server, and we renamed the old server, then renamed the new server to the original name of the old server). This happened when we try to back up to tape or disk.

Then we restarted the BE services on the new server and now we can't even start a job -- instead we get "Ready; No media servers are available."

This new server is a secondary server in an SSO environment. The primary server backs up fine.

We have uninstalled and reinstalled BE and rebooted numerous times. Symantec has not been able to help so far.

UPDATE: Right before I posted the last message, I had rebuilt the database indices and repaired the database on the primary server. I then re-tried a backup to disk job on the new (secondary) server. It just sat there for about 5 minutes and then suddenly started running! So it's working, at least for the moment.

I tried proprietry drivers and they caused more problems so I am stuck with symantec drivers.

Go to the device manager and delete your tape drive and library
Power down your server
reboot your library/tape drive
When it is back to the ready state power up your server
manually download and apply the hotfixes, don't rely on live update

see what happens

Fixed the problem after going back to 10d for year end.
The first time I installed 11d I installed over 10d as an update, didn't work.
This time I uninstalled 10d completely and did a fresh install of 11d, didn't recognize my tape drive at all. Did a repair on 11d and reinstalled the tape drive drivers. Did a complete shut down or the server running 11d. Upon reboot the tape drive was recognized, not sure which process fixed the problem, but so for so good on backups. Keeping my fingers crossed.

I am having a similar issue.

New server - just loaded 11d (not an upgrade). I'm backing up to a Seagate USB drive. I can see the drive in Device Manager. I can copy files to the drive. I can set up the job in backup exec. When I run the job, I get the same error message...Physical Volume Library Drive not available.

Patches installed?

I have this problem with 11D after doing an in place upgrade from version 9.1. Is there a patch, if so please provide the link.

this is an annoying problem to say the least.

Funny thing is, I can erase a tape fine, but if I try to do a backup to it it gives me Physical Volume Library Drive not available. Go figure.