Forum Discussion

RpR's avatar
RpR
Level 4
13 years ago
Solved

Problems restoring files from VM under BE2012

I've successfully upgraded our BE2012 R3 setup to 2012, and backups are running fine. Restore on SOME servers is however not working correctly!

You simply can't click the restore button when the server is selected. I can enter our vCenter server and select to restore the entire VM, but not the individual files.

What I've noticed is that the servers that I can't restore from, are showing up as physical servers, instead of virtual, please see attached screenshot.

 

2012
Backup and Recovery
Backup Exec
Restore
Virtualization
  • RpR's avatar
    RpR
    13 years ago

    Alright, I got the solution:

    For some reason, some of the servers needed to be added using the FQDN instead of NetBIOS, after I've removed the servers and manually readded them using FQDN, they show up and I can restore.

     

    Anyone know why I need to put the FQDN instead of NetBIOS on some servers? Misconfiguration somewhere obviously, but where to look?

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    Hi,

     

    Were you able to restore the individual files in BE 2010 R3? If not, then the RAWS agent isn't installed which is a prerequisite for this...

    THanks!

  • RpR's avatar
    RpR
    Level 4
    13 years ago

    Hi Craig!

    Yup worked just fine under BE2010 (we did however have problems with Incremental VMDK's from tape, but this was resolved in BE2012 according to a technote, main reason we upgraded really)

  • Jason_von_Ebers's avatar
    Jason_von_Ebers
    13 years ago

    In order to do a file GRT restore you must 1st select the VM by the netbios name in resouce list rather than the vCenter . From there you should see all you file level data. 

     

    -Jason

     

     

  • RpR's avatar
    RpR
    Level 4
    13 years ago

    Is this when backing up or restoring? 

    Wont it do an "old fashioned" backup when selecting via the netbios name?

    And if this was the case, WHY does it work just fine by doing the selections from the vCenter server for about 50-60% of our virtual servers?

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    You do the backup by selecting the VM under vCentre, but you select the netbios name when you you want to restore some files.  Don't select the server under vCentre when you are trying to restore just some files.

  • RpR's avatar
    RpR
    Level 4
    13 years ago

    Yes, that is the procedure I'm doing when I try to restore. This works for ~50% of the servers, the others will show no backups at all if selected that way, notice the greyed out "restore" button on attached screenshot.

  • pkh's avatar
    pkh
    Moderator
    13 years ago

    This is because the server was never backed up.  You should either backup the server or resolve the problem why it was not backed up.  Without a backup, you cannot restore anything.

  • RpR's avatar
    RpR
    Level 4
    13 years ago

    It HAS been backed up, that's the problem!

    ALL servers have been backed up using the VMWare agent through vCenter, but only about 50% of them actually show up as backed up from the "server view".

    If I click the vCenter server I can chose to restore the VM's in entirety, but individual files are not possible!

  • CraigV's avatar
    CraigV
    Moderator
    13 years ago

    ...and just to clarify, you updated the RAWS agent on those servers in question after you upgraded to BE 2012 right?