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ltjimster's avatar
ltjimster
Level 6
14 years ago
Solved

Remote Agent Error Backup Exec 2010

Hello guys,

I ran the install remote agents from the media server to 3 other servers and 2 went through fine but 1 didnt, so i thought i'll do it manually, which it mentioned there is a previous version and it will be upgraded with the new one and it still failed with this error;

 

Any suggestions??

Thanks

James

2010
Agents
Backup and Recovery
Backup Exec
Configuring
Installing
Troubleshooting
Uninstall
  • ltjimster's avatar
    ltjimster
    14 years ago

    I'm not 100% if this is what sorted but i tried everything else and had afew restarts and nothing seemed to work. 

    I went in to Command Prompt and typed in this command;

    "fsutil resource setautoreset true C:\"

    Press enter and it said the "operation was successful" and then I made sure it was removed from add/remove programs then i restarted the server.

    Tried running the install locally again and it still mentioned about the previous version, so i continued and it was Successful this time, HOORAY :D :D

    I dont know which message to mark as solution

    Thanks

    James
     

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    What if you first remove the old version of the agent and try the installation again ?

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    I will try but i think it removed it prior to installing the new one, plus when i installed the Backup Exec on the Media Server it mirgrated my settings from the old version then removed the old version for me

    Thanks

    James

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    14 years ago

    Remove .NET Framework, and try setup again. During the installation of the Agent .Net will be reinstalled.

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    yes it is, okey dokey i will get back when i've tried the removing of .NET Framework and see what happens 

    Thanks

    James

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    Didnt work removing .NET Framework I'm afraid :(, any more suggestions??

    Also tried installing Backup Exec 2010 on my other media server and it fails at a SQL server Express installation part but Microsoft SQL Server Express was already installed and it said passed the Pre-installation, so i dont know why its trying to install it.

    Thanks

    James

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    Hi James,

     

    With the SQL Express issue you can always install SQL Express manually, or post the error here.

    Stop any AV you have on your server and try the installation of the RAWS agent once more (either push-install or manually).


    Thanks!

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    i tried manually installing Microsoft SQL Express 2008 R2 restarted the server and still the same.

     

    I've uninstalled our Anti-Virus completely and that hasnt helped either :(

     

    Thanks

    James

  • Nick_Elmer's avatar
    Nick_Elmer
    Level 6
    14 years ago

    Hi ltjimster,

    This is not an error related to .NET Framework installs. The error you are receiving is related to our attempt to install the Visual C++ 8.0 Runtime Redistributable from Microsoft. During the remote agent install you are receiving a failure while it is trying to update/register these components.

    One thing you may want to try is a repair or uninstall/reinstall the Visual C++ 8.0 runtimes from Add/Remove programs (Programs and Features on 2008 and above). WARNING: Other installed programs may depend on these runtimes as well, so removing them could render those programs unusable while you are performing this maintenance.

    If you receive errors during the repair/reinstall of these redistributable components, then you can open a case with Microsoft or our support team for a resolution.

    The VC8 redistributable is on our installation DVD in a directory called VCREDIST if I remember the name correctly.

    I did a quick google search, and I do not see any technet articles with a solution for this issue published by Microsoft yet.

    Hope this helps,
    Nick