Forum Discussion

ltjimster's avatar
ltjimster
Level 6
14 years ago
Solved

Remote Agent Error Backup Exec 2010

Hello guys,

I ran the install remote agents from the media server to 3 other servers and 2 went through fine but 1 didnt, so i thought i'll do it manually, which it mentioned there is a previous version and it will be upgraded with the new one and it still failed with this error;

 

Any suggestions??

Thanks

James

2010
Agents
Backup and Recovery
Backup Exec
Configuring
Installing
Troubleshooting
Uninstall
  • ltjimster's avatar
    ltjimster
    14 years ago

    I'm not 100% if this is what sorted but i tried everything else and had afew restarts and nothing seemed to work. 

    I went in to Command Prompt and typed in this command;

    "fsutil resource setautoreset true C:\"

    Press enter and it said the "operation was successful" and then I made sure it was removed from add/remove programs then i restarted the server.

    Tried running the install locally again and it still mentioned about the previous version, so i continued and it was Successful this time, HOORAY :D :D

    I dont know which message to mark as solution

    Thanks

    James
     

19 Replies

Sort By
Show More
  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    I dont have the Visual C++ 8.0 Runtime Redistributable, I have Microsoft Visual C++ 2005 & 2008 x86 V9.0.30729.17 installed on the Agent Server in question but its also installed on the other 2 Agent Servers and they went installed fine.

    I will try Uninstalling it from the Agent Server and reinstall.

    What about installing Visual C++ 2010 x64 version???

    Thanks

    James

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    I think i've narrowed it down to Visual C++ 2005 SP1 issue because i removed Visual C++ 2005 package and reinstalled it, that went through fine.

    then i tried running the Visual C++ 2005 SP1 package and i get that error 1935 again

    Thanks

    James

  • Nick_Elmer's avatar
    Nick_Elmer
    Level 6
    14 years ago

    You are correct. That is the package we are trying to install during the Remote Agent install. If you have a support contract with Microsoft, I would recommend opening a case with them. If you do not, then open one with our support group and they can get Microsoft involved for a resolution.

    Thanks,
    Nick

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    How do I open a support group on here then please?? :)

    Also, I've sorted the other issue i mentioned with upgrading Backup Exec 12.5 to 2010, failed installing Microsoft SQL Express i used this link http://www.symantec.com/business/support/index?page=content&id=TECH64580.

    I could only delete 2 of the entries in the registry because the other 2 wasnt there, plus the SQLGroup and FTSGroup Entries and I had a SQLGROUP BK & FTS GROUP BK as well so i deleted that as well.

    Now successfully Upgraded to Backup Exec 2010 R3 :), Hooray

    Thanks

    James

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    I've gone onto a Microsoft Forum and post my problem there as well now but I've noticed that when i try to install the Backup Exec agent Locally, it says there is a previous version installed but when i look in programs and Features its not installed and its not in Program files either.

    Do i need to delete Registry Entries to get rid of it completely??

    Thanks

    James

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    I'm not 100% if this is what sorted but i tried everything else and had afew restarts and nothing seemed to work. 

    I went in to Command Prompt and typed in this command;

    "fsutil resource setautoreset true C:\"

    Press enter and it said the "operation was successful" and then I made sure it was removed from add/remove programs then i restarted the server.

    Tried running the install locally again and it still mentioned about the previous version, so i continued and it was Successful this time, HOORAY :D :D

    I dont know which message to mark as solution

    Thanks

    James
     

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    Hi James,

     

    You'd ideally mark the post that either directly helped, or helped the most. In this case it doesn't seem like anybody suggested what you did, so I marked yours.

    Feel free to change if need be!

     

    Craig

  • ltjimster's avatar
    ltjimster
    Level 6
    14 years ago

    Hi Craig,

    Okey dokey, no thats fine thank you, it'll take that :P

    Thanks for all your help Guys :D

     

    James