Hi All ,
First of all i would like to tell you the backup exec version & Tape library H/w details
Backup Exec version : 12.5
Tape Library Hardware Details :IBM Product ID :ULT380-TD2 , LTO2 Tape drive
When ever onsite person changes backup tape the tape library is showing offline from backup exec & some times it sowing the library door was not closed properly
To fix the isue currently im a following a sequntial reboot of server + tape library
Need a solution to fix the issue ,
Regards
Vaka
Hi,
If your media server's OS is Windows Server 2003, make sure the Removable Storage service is stopped and disabled as this interferes with BE's lock on the drive.
If this is stopped and disabled, I'd suggest getting hold of the manufacturer's utility and doing a diagnostic check on it.
Thanks!
Hi,
Check to make sure the device is in the Backup Exec 12.5 HCL http://www.symantec.com/docs/TECH62114
Is the tape drive using Symantec drivers?
Is the Media Server updated to the most recent Live Updates?
Make sure the Tape Library has the most recent firmware
Use this link for more troubleshooting http://www.symantec.com/docs/TECH24414
When ever onsite person changes backup tape the tape library is showing offline from backup exec & some times it sowing the library door was not closed properly
What tape library are you using?
What method is being done to change the tapes? An import/export? a bulk load by removing the magazine?
Changing tapes should not result in the library going offline.
Alerts about a door not closed properly is probably a user education issue or a hardware issue.
Hi,
If your media server's OS is Windows Server 2003, make sure the Removable Storage service is stopped and disabled as this interferes with BE's lock on the drive.
If this is stopped and disabled, I'd suggest getting hold of the manufacturer's utility and doing a diagnostic check on it.
Thanks!
