Forum Discussion

alharbi's avatar
alharbi
Level 3
12 years ago

Restoration Job failed

We are currently practicing a restoration test for a single email. Our backup solution is Symantec Backup Exec 2010 R3.

but the problem is the restoration job is giving us the below error:

 

Error             : e0009b86 - Backup Exec cannot connect to the remote agent because a trust relationship was not established between the remote agent and the media server.  To establish a trust relationship, add the remote agent to the Favorite Resources in the backup selections tree
For additional information regarding this error refer to link V-79-57344-39814.

 

i checked the trust relation ship between the server and the remote agent and it was fine also we have no issue for taking the backup from this remote server and the remote server is already in the favorite resources.

 

if anyone have a solution to share it, i will be thankful for him.

2010
Backup and Recovery
Backup Exec
Error messages
Windows Server (2003-2008)
  • alharbi's avatar
    alharbi
    12 years ago

    Hi there,

     

    I fixed it and if anyone come across the same situation, the problem was that the agent installed on CAHT server has been expired. So, i uninstalled it and reinstalled again and the problem solved.

     

    Thanks for your help.

  • Rahul_Kumar1's avatar
    Rahul_Kumar1
    Level 6
    12 years ago

     Can you please verify the trust between Backup server and all the nodes of Exchange DAG. Also remote agent should be installed on all the CAS servers.

     

    Thanks

  • alharbi's avatar
    alharbi
    Level 3
    12 years ago
    All the nodes including CAS are in the favorite resources and we are taking daily backups with no issues. Thanks for ur support
  • Nitin_P's avatar
    Nitin_P
    Level 4
    12 years ago

    Hello,

    Please try and push install remote agent on remote server.

    This will let us know if there are any communication issues with ports as we use port 10000 and it needs to be opened.

    Ref : http://www.symantec.com/docs/TECH159323

     

    Another way is please telnet port 10000 to the remote machine.

    To me, it sounds to be a communication issue or Remote Agent issue which should be resolved after reinstalling remote agent.

    Thank you.

    Nitin. 

     

  • alharbi's avatar
    alharbi
    Level 3
    12 years ago

    Hi there,

     

    I fixed it and if anyone come across the same situation, the problem was that the agent installed on CAHT server has been expired. So, i uninstalled it and reinstalled again and the problem solved.

     

    Thanks for your help.