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MSI_iqbal's avatar
MSI_iqbal
Level 5
11 years ago
Solved

Restore Exchange item redirect to alternate mailbox database

Dear All,

 

I have Development environment, with DAG Exchange 2010 running on Windows 2008 (Mailbox, HT, CAS role in 1 server) and Backup Exec 2014 running on Windows 2008. What i'm doing is, restore exchange item (1 User Mailbox) to alternate Mailbox database in same DAG. But then i receive this error.

Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again.

I have check the mailbox, it is mounted and backup exec can see the alternate mailbox. I attach restore summary in case i do it wrong.

forum.png

Anyone can help me?

Best regards,

Iqbal

2014
Agent for Microsoft Exchange Server
Backup and Recovery
Backup Exec
Restore
Windows Server (2003-2008)
  • ZeRoC00L's avatar
    ZeRoC00L
    11 years ago

    That is a requirement, so please install it first, then try the restore again.

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  • Gurvinder's avatar
    Gurvinder
    Moderator
    11 years ago

    see if this helps :

    http://www.symantec.com/business/support/index?page=content&id=TECH77341

  • MSI_iqbal's avatar
    MSI_iqbal
    Level 5
    11 years ago

    Dear Rait,

     

    First solution : Automatically recreate user accounts and mailbox option only available in restore to original location.

    Second solution : When a user is deleted from Active directory , the user is not deleted yet.

    Best regards,

    Iqbal

     

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    11 years ago

    Do you have the Exchange Management tools installed on the Backup Exec media server ?

  • MSI_iqbal's avatar
    MSI_iqbal
    Level 5
    11 years ago

    @ZeRoC00l

    No i have not installed Exchange Management Tools.

    Best regards,

    Iqbal

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    11 years ago

    That is a requirement, so please install it first, then try the restore again.