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mjcymru's avatar
mjcymru
Level 4
14 years ago
Solved

Restore Selections "greyed out"

Hi,

Im trying to restore a backup I ran on another Backup Exec media Server (both version 12.5).

The media catalogue's fine and I can see the directory structure of the files id like to restore, however I can only choose partial selections to restore not the whole folder structure as these selections are greyed out!

Has anyone come across this before and/or know a solution?

Thanks!

Backup and Recovery
Backup Exec
Restore
  • sbora's avatar
    sbora
    14 years ago

    It can be a coruption with catalogs related to the tapes on the second server. Delete the catalogs for this tape on the problem server and try to re-catalog the tape and check if it helps. Else you can try to copy the catalog files for this tape fromm the original server to the second server and then attempt a restore.

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  • sbora's avatar
    sbora
    Level 6
    14 years ago

    Can you please post the screenshot of the restore selections showing the grayed out selections?

  • mjcymru's avatar
    mjcymru
    Level 4
    14 years ago

    Hi, here's a screenshot of the selections greyed out...

  • Kiran_Bandi's avatar
    Kiran_Bandi
    Level 6
    14 years ago

    Have you tried the process mentioned in the TN 15540, to select those files?

    Right click on the file and click on check.

    Regards...

  • mjcymru's avatar
    mjcymru
    Level 4
    14 years ago

    ive tried that but the files still do not become checked after doing this...is this happening as the files are corrupt? the backup made no mention of this....

  • pkh's avatar
    pkh
    Moderator
    14 years ago

    Are both these media servers in the same domain?

  • sbora's avatar
    sbora
    Level 6
    14 years ago

    What about the original server where the backup was performed? Is it still operational? Can you check if these folders can be selected in the restore job on the original server?

  • mjcymru's avatar
    mjcymru
    Level 4
    14 years ago

    Hi,

     

    both servers are in the same domain.  If i go on the original backup server i can select all the folders from the original backup....

  • sbora's avatar
    sbora
    Level 6
    14 years ago

    It can be a coruption with catalogs related to the tapes on the second server. Delete the catalogs for this tape on the problem server and try to re-catalog the tape and check if it helps. Else you can try to copy the catalog files for this tape fromm the original server to the second server and then attempt a restore.

  • mjcymru's avatar
    mjcymru
    Level 4
    14 years ago

    ok will move the catalogs to another drive and re-catalog...fingers-crossed! :)

    if this fails how would i know what catalog files i need to copy from the working server?