Forum Discussion

Chris_White's avatar
14 years ago
Solved

restore selections not showing recent backup jobs

We are using BE 2010 on W2K8 R2 Standard with the following installed updates (SP1, Hotfixes 358409, 354875, 138449, 354913, 141686, 153396, 162860).  Typically our jobs are run as backup to disk (D: drive of the BE 2010 server) and then copy to tape (Storageworks 1840). 

Recently when trying to restore files from recent backups we have noticed that the restore catalog view is missing multiple backup to disk jobs (even though the Job History is showing clearly that both the disk and tape backups were completed successfully). 

We have tried running both catalog and inventory on the tapes and reindexing the catalogs but still the jobs don't appear

There are no errors in the event logs

The attached file shows clearly (hopefully) where the jobs available to be restored are listed (16/10, 02/07 - note the 3 month gap etc) whereas the backup jobs are displaying as completing successfully every 7 days (16/10, 09/10, 02/10 etc)

Help!

Chris White

Horizons Regional Council

New Zealand

 

 

  • http://www.symantec.com/business/support/index?page=content&id=HOWTO22311

    Although the backup jobs were set to append to the existing data on the tape (as we were erasing the tapes each night before use), each job was actually overwriting the previous job as the is a setting in media management that overrides other settings.  Once we found this and set it to Partial (with a tick to prompt before overwrite), everything is now working as expected

     

    Thanks for all the assistance

     

    Chris