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Veyron47's avatar
Veyron47
Level 2
4 years ago

Restoring open storage (Data Domain) Data

We are running a Data Domain 2500 system using DD Boost and had some issues with space due to orphaned data from an old Backup Exec server.  After dealing with Dell I manually deleted the files from before the current server then after having successful backups I cleaned the DD to clear down the space.  However after restarting the Backup server I couldn't connect to the storage anymore through Backup Exec and was getting the below error.

Offline; Unable to connect to the OpenStorage device.  Ensure that the network is properly configured between the device and the Backup Exec server.

What I found was that I had accidentally deleted the SInf file that gets created when you add the storage to Backup Exec.

I was able to create a new DD Boost storage to get backups working again but at the moment still can't access the old data.

I have tried copying files to a new store then inventorying them but it errors straight away saying that it can't inventory those files.  Should I be able to add files into a store and inventory them like this?

Is there anyway to recreate this SInf file to get the store working again or alternatively am I able to inventory the files into a new store like I have tried?

20
Windows Server 2019
  • PJ_Backup's avatar
    PJ_Backup
    Moderator
    4 years ago

    There should be a copy of the sinf file called Sinf-bak (or maybe BEOST_Sinf-bak) which can be copied and renamed.
    Try accessing it via the \\.pdvfs share.

    Alternatively stssinf can be used to recreate the sinf file,