Forum Discussion

HenrikP's avatar
HenrikP
Level 3
10 years ago

Robotic libary i missing

Hi Forum

 

I need a solutions or just some guidance, the problem is that i had some issues with storage on my be15 and i changed the raid controller in it, after that i could see the robotic tape libary but i didnt work, so i search the internet and found some articles where i could understand that it had to be deleted and installed once again after controller change, so i deleted the libary but now i cant install it again ?

 

This is the devices i see today 

 

 devices.PNG

 

these options is what i can install 

Tape install.PNG

 

Let me know if you guys need more info :-)

thx in advance

15
Backing Up
Backup and Recovery
Backup Exec
Not Applicable
Training
  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    Hi,

     

    1. make sure that Windows sees the library. if it doesn't, BE won't as it sees what Windows does.

    2. Make sure that the replaced card actually supports tape libraries.

    3. Make sure that the robotics in Windows Device Manager is showing as Unknown Medium Changer, and that you're using the Symantec drivers for the tape drive (use tapeinst.exe to install them).

    Thanks!

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    In addition to the above, a properly detected Tape Storage does not have to be manually added in BE. It will automatically get detected.

    Also, since you mention a RAID controller, not all RAID controllers are supported by BE - https://support.symantec.com/en_US/article.TECH70907.html

    Lastly, verify the hardware compatibility of BE 15 as well - http://origin-symwisedownload.symantec.com/resources/sites/SYMWISE/content/live/SOLUTIONS/227000/TECH227895/en_US/be_15_hcl.html

  • HenrikP's avatar
    HenrikP
    Level 3
    10 years ago

    setup.PNG

     

    This "nice" drawing is a sketch of the setup :-)

     

    And the tape drive is install with the tapeinst.exe from symantec folder and also regonized in the device manager, but do not appear in the backup console 

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    Since you have 4 tape drives in your tape library, did you purchase and install 3 LEO licences in the BE console?
  • HenrikP's avatar
    HenrikP
    Level 3
    10 years ago

    Sorry i dont understand your question ?

     

    The MD's is disk stations only the IBM is for tapes 

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    In this case forget about my earlier question. It is not relevant. Your PERC is a RAID controller and I think it is not listed in the document referenced earlier. Hence it is not supported
  • HenrikP's avatar
    HenrikP
    Level 3
    10 years ago

    but it is listed as a tape device in the device manager, could this happen if the controller and tapestation is not compatible ?

    and the tapeinst.exe find it with the correct name and so on 

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...check the Dell compatibility guide for supported controllers for tape...the PERC might not be supported at all, in which case you need to organise a supported card.

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    I am not talking about the OS supporting such a configuration. I am saying that with some exceptions, BE does not support controllers with RAID capability and your controller is one of those not supported. Read the document below https://support.symantec.com/en_US/article.TECH70907.html
  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    10 years ago

    Backup Exec does not support the H810 for tape drives per http://www.symantec.com/docs/TECH70907

    Dell doesn't support the PERC H810 for tape drives.  See http://www.dell.com/learn/us/en/04/campaigns/dell-raid-controllers in the "external storage" tab you see "NS" in all the tape drive/library rows.