Robotic library

Hi,

Make sure that Device Manager in Windows sees the drives. If not, BE won't see them. You'd need to fix this first, and you can check:

1. Cables securely connected and terminated if need-be;

2. Symantec drivers are installed for the tape drives. Run tapeins.exe to install them (assuming the drives show up).

If these are SCSI autoloaders, make sure they're connected to supported cards...same with SAS.

Thanks!

1. Ensure that the Robotic Library is supported as mentioned in the HCL

http://www.symantec.com/docs/TECH205797

2. Install Symantec tape drivers for the tape drives in the Robotic Library using Tapeinst.exe (found in Backup Exec Install Folder. Also, install Microsoft drivers for the Medium Changers (After this, the changer would look as "Unknown Medium Changer" in Windows Device Manager)

3. Restart BE services and confirm that the RL is visible in Backup Exec and an Inventory can be performed.

Here is some added documentation that might help.

http://www.symantec.com/docs/HOWTO73435

Here are a few documents for you to look over 

http://www.symantec.com/docs/HOWTO73435

Please check this article

http://www.symantec.com/docs/TECH24414

Thanks for quick response.

I have two devices in device manager "Unknow Medium Changer".

These two scsi device are connected to two PCI-E scsi cards.

I cant install any BE drivers because it cant find any devices

...this is where your problem lies. You need to ensure that Windows sees the drives as well.

Are those HP SCSI cards? If so, what is the product #? If not, have you verified that those aren't RAID controllers as these don't support tape libraries or autoloaders?

Thanks!

Does Device manager not see the tape drives at all?? IF not this must be corrected before B.E. is able to see and interact with them 

I have two absolutely the same: 412911-B21 - HP SC11Xe Ultra320 Single Channel/ PCIe x4 SCSI Host Bus Adapter. BE2012 compatible with HP 1/8 G2 ultrium 920. So what should i do? Do i need to leave as it is in the device manager ("Unknow Medium Changer"), or i need to install HP drivers?

...that is the correct card. If you check the QS on the autoloader that card is shown as supported.

So that is fine...disconnect 1 autoloader and delete both from Windows. Run a device rescan and then let it detect the connected autoloader. Does it show the drive now? If not, check termination (especially if it has a SCSI terminator on it - must be on the correct port).

"Unknown Medium Changer" is correct. Don't change this.

Thanks!

Device manager can see "Unknow Medium Changer". After i am tryin to install HP drivers i have some like "HP storageworks 1/8"