Forum Discussion

Rustam_sh's avatar
Rustam_sh
Level 4
12 years ago

Robotic library

Hello, folks. Need your help.

Trying to add robotic library to BE2012 but have no ideia what to do.

I have Windows Server 2008 R2, 2 devices HP storageworks 1/8 g2 920 ultrium.

After installing BE 2012 noticed that have two Robotic librares and slots but there is no any devices.

So any suggestions?

Thanks in advance.
 
P.S i didn't install any HP drivers, when i am trying to Install Tape device Drivers it can't find any devices.
Backup and Recovery
Backup Exec
Managing Backup Devices
Troubleshooting
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    12 years ago

    ...support for SCSI pass-through for tape drives/autoloaders/libraries was stopped with vSphere 5.0.

    Your best bet now is to make your media server a physical box...can't help you troubleshoot this further as a result until you can do so.

    Thanks!

  • Rustam_sh's avatar
    Rustam_sh
    Level 4
    12 years ago

    My main proplem is that i have two robotic librares but i dont see any ready devices.

    I have unpluged one device, deleted two devices and make a rescan, i have 1 library at this moment.

    You can see in screenshot:1.jpg

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    BE sees what Windows sees. So if those tape drives don't show in Windows Device Manager, it's pointless to try sort this out from a BE perspective. You need to fix the WIndows issue first, and BE will then see the drives.

    Thanks!

  • Rustam_sh's avatar
    Rustam_sh
    Level 4
    12 years ago

    Ok. I got this.

    Windows sees that :

    What should i do next. Please help because i have stoped my BE 12.5 on the old server and all my backup jobs are stoped. I have already broke my head whis this problem and google alsou didnt helped me. Thanks!

    2.jpg

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...you've only got half of it. Windows sees the robotics, but it doesn't see the tape drive. At all.

    Without seeing the drives, BE won't see the drives. You need to refer to some of the advice I gave you above to get the drives seen in Windows, starting with disconnecting 1 drive.

    Thanks!

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    12 years ago

    Please verify that your SCSI card has Multi-LUN support enabled.  Typically you would press CTRL-A or whatever is appropriate for that card, during the POST process, at the appropriate time.  If Multi-LUN support is not enabled, the operating system may not see all the devices on the SCSI bus.  This is also the first place to verify that the SCSI card can see the tape drives. 

    Once the tape drives are seen properly, you will be able to see them in device manager, either under "tape drives" (if drivers are bound) or in the unknown area.

  • Jaydeep_S's avatar
    Jaydeep_S
    Level 6
    12 years ago

    This configuration has not been tested by Symantec and therefore, this is considered an Alternative Configurations. Try these technotes below and see if it helps

    http://www.symantec.com/docs/TECH130609

    http://www.symantec.com/docs/TECH146293

  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    ...support for SCSI pass-through for tape drives/autoloaders/libraries was stopped with vSphere 5.0.

    Your best bet now is to make your media server a physical box...can't help you troubleshoot this further as a result until you can do so.

    Thanks!

  • Rustam_sh's avatar
    Rustam_sh
    Level 4
    12 years ago

    Thank you very much, CraigV. We have decided to move to physical server.