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Linas's avatar
Linas
Level 6
13 years ago

Server Agent out of date

I started seeing LiveUpdate Information


About the agent for windows on at least one server does not have the most recent updates?
To Install the most recent updates, on the Backup and restore tab, right click the remote computer that is out of date, and then select Update.


1. There is no indication on what server agent is out of date
2. After right clicking on each server on some I can see Update is grayed out and on some its clickable
3. Does this mean they are out of date and need to be updated?
4. What happen if I update the server will I have to reboot?
5. The server is Windows 2003 with exchange 2003 running on a cluster serves with 2 nodes
6. It seem each node might need the upgrade and the cluster seems to need
7. I am assuming after I update the active node the cluster will be up-to-date
8. Should I manually run LiveUpdate on the backup Exec server monthly and after an update I should update the clients?
 

2012
Agents
Backing Up
Backup and Recovery
Backup Exec
Basics
Best Practice
Configuring
Documentation
Error messages

18 Replies

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  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

     

    1. There is no indication on what server agent is out of date
     
    If a remote server has an older version of remote agent than BE will show an exception in the job log.
     
    4. What happen if I update the server will I have to reboot?
     
    If the agent is installed with AOFO than a reboot is required. (Symantec recommends a reboot after 
     
    update)
     
    6. It seem each node might need the upgrade and the cluster seems to need
     
    7. I am assuming after I update the active node the cluster will be up-to-date
     
    You need to update each node.
     
    8. Should I manually run LiveUpdate on the backup Exec server monthly and after an update I should update the clients?
     
    Remote agent needs to be updated after installing updates on the media server.
  • Linas's avatar
    Linas
    Level 6
    13 years ago

    For point 1 not sure what you mean by Job Log

    There is a job history I got the alert on the 18

    Job history jobs ran 17 and 19 but nothing on the 18?

     

    Point 4 what is AOFO?

    Is it enabled for an Exchange backup?

     

    Point 7 I ran LiveUpdate 2 weeks ago and this is the first time I got the message about agent out of date

    Confused what triggered the agent out of date

    Does LiveUpdate run automatically?

  • Linas's avatar
    Linas
    Level 6
    13 years ago

    I did help and support and the help showed Job log ware would the agent out of date be indicated?

    Do I have to ready every line of every job to try and find info on agent status?

    There is nothing on the 18th when I got in notice?

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    AOFO : Advance open file option, it allows to backup open files (flat files only)

    Do not enable AOFO for any Exchange backups.

    Live update needs to be run manually. As a best practice update remote agent whenever you install

    any hotfix or service pack by running live update.

  • Linas's avatar
    Linas
    Level 6
    13 years ago

    I am still not seeing any indication on the Agent out of date
    How can I tell if a server is out of date you told me to look in Job log
    There are no entries on the 18th when I got the message and looking at the log I don't see any indication about the agent
    I ran update 2 weeks ago why did I get the message now?
    Shouldn't I get this message every time a backup runs with an out of date agent?
    This would also help narrow down the server with the out of date agent
     

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    Media server and Remote agent on the remote server should be at the same version.

    When you run live update media server gets updated automatically but you need to manually

    update the remote agent on the remote server. Remote agent becomes out of date if you don't

    install updates for the agent.

  • Linas's avatar
    Linas
    Level 6
    13 years ago

    How to figure out what server has the out of date agent?

  • AmolB's avatar
    AmolB
    Moderator
    13 years ago

    Compare the version of BEremote.exe on the remote server with the media server.

  • Linas's avatar
    Linas
    Level 6
    13 years ago

    Ok I checked both nodes on the exchange server and another server and the media server and they all have the same version
    Agent for windows 14.0 Rev 1798.0
     

    what else can i check?

     

  • Linas's avatar
    Linas
    Level 6
    13 years ago

    Sorry I thought you meant the agent how to check BEremote.exe?
    Should I search the hard drive for the executable BEremote.exe and check its version?