Forum Discussion

sixthsense's avatar
sixthsense
Level 3
10 years ago

Server Crashed where Symantec application was installed.

Dear All,

We are sing symantec backup exec, the application was installed on 2008 windows server. A couple of days before our server was crashed on which our symantec backup application was installed. We are taking backup on tapes through this one.

I am looking for solution that how can I install this application on other server to make my taped again online as I need some backup urgently and it is also critical as we are unable to take all backups including our Exchange Server.

Thanks in Advance

 

2010
Agent for DB2 on Windows Servers
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    10 years ago

    No, you can't use IP to connect to the other server, nor can you share it and connect via that.

    You need to either put the SAS or SCSI card (depending on what it is!) from the old server into the new server and then connect the cable from the drive to that, or buy a compatible card and do so.

    If this was a fibre channel card, then you'd simply zone the library and new media server to see each other (assuming the new server had a fibre channel HBA) and go from there.

    If you can't remove the card from the old server and put it into the new, then you need to buy a card...nothing more can be done until that library is connected.

    Thanks!

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    hI,

     

    If you backed up the Data and Catalogs folders in the BE installation, then you have bedb.bak which you can recover from. In this case, you would do the following:

    1. Install Windows Server 2008 on the server and patch.

    2. Install BE 2010 Rx and patch.

    3. Catalog the latest backup on tape and restore the Data/Catalogs folders, or just bedb.bak.

    4. Follow the TN below to restore from the BEDB backup file:

    http://www.symantec.com/business/support/index?page=content&id=TECH65053

    If you don't have that file, or those folders, then you would do the following:

    1. Install Windows Server 2008 on the server and patch.

    2. Install BE 2010 Rx and patch.

    3. Catalog the latest backup on tape and restore the data.

    4. You can then run a Catalog on every other tape which adds this information back to the BEDB, or catalog them as, and when, you need to restore. Bear in mind that if you don't catalog the tapes, then the new installation of BE has no knowledge of data backed up and restore points, and unless you know which tapes to restore from, your futue restores (until the tapes are expired) will take a lot longer.

    Thanks!

  • sixthsense's avatar
    sixthsense
    Level 3
    10 years ago

    @CraigV thank for your prompt reply, can you please tell me from where can i get the bedb.bak file or how can i revocer this file??

    Thanks

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    Well, if you backed up the Data folder, then bedb.bak is included in this, as it is an internal backup of the BEDB at 4am every morning.

    So you would catalog your tape, and then select the correct restore date for your restore before selecting the Data folder (where BE is installed too).

    If you don't back this up, then you need to catalog every tape. But you would catalog the tape you want to restore your data from first, and then go the route of a normal restore.

    THanks!

  • pkh's avatar
    pkh
    Moderator
    10 years ago

    Note that in order to use the tape drive, it MUST be installed on the server which you have loaded BE.  If you are using a new server for BE, then you need transfer the tape drive to this new server.

    If you have the IDR bootable image and the .dr file for the latest backup of the media server, then you can use IDR to restore you present media server.  If not, you should read the IDR chapter in the Admin Guide so that you can use it for a speedy recovery of the media server the next time.

  • sixthsense's avatar
    sixthsense
    Level 3
    10 years ago

    I have installed server and BE, in our case it is 12.5, but I am unable to find the library, how will i be able to fine it.

    Thanks

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...it has to be connected to that server, as per pkh's comments below.

    If not, you need to do so or it won't work and can't be shared...which means you can't restore.

    Also make sure of the following:

    1. In Windows Device Manager, the robotics must show up as Unknown Medium Changer.

    2. Run tapeinst.exe to install the Symantec drivers for the drive.

    Thanks!

  • sixthsense's avatar
    sixthsense
    Level 3
    10 years ago

    How can i install this library as it is not showing in device manager, I think i have to install the library as pkh advised but looking for way to install it??

    Thanks

  • sixthsense's avatar
    sixthsense
    Level 3
    10 years ago

    there is connector from tape drive to server, isn't it possible that i can connect my new server with IP??

  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    No, you can't use IP to connect to the other server, nor can you share it and connect via that.

    You need to either put the SAS or SCSI card (depending on what it is!) from the old server into the new server and then connect the cable from the drive to that, or buy a compatible card and do so.

    If this was a fibre channel card, then you'd simply zone the library and new media server to see each other (assuming the new server had a fibre channel HBA) and go from there.

    If you can't remove the card from the old server and put it into the new, then you need to buy a card...nothing more can be done until that library is connected.

    Thanks!

  • sixthsense's avatar
    sixthsense
    Level 3
    10 years ago

    yes you right it is sas connector, so i have to buy this, and I hope things will work fine after this.