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RichGF46's avatar
RichGF46
Level 3
12 years ago

Servers not available in Remote Selections option

Logging onto a primary server in our network and going to create a new backup solution (daily / weekly), when I click on the following:
Source > Selections > Remote Selections > Microsoft Windows Network
I am able to see our domain listed....but can only see 6 out of the available 15 servers within that domain.
This is confusing further still when this morning, I clicked through the same path and could only find 3 servers!? It seems to show random numbers of servers erach time I try this...

Any ideas on why this is and what can be done to resolve it? Is it Windows Server or Symantech Backup Exec issue?

10.x and Earlier
Backup and Recovery
Backup Exec
Windows Server (2003-2008)

9 Replies

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  • CraigV's avatar
    CraigV
    Moderator
    12 years ago

    Hi,

     

    You can troubleshoot as follows:

    1. Test DNS from the media server and make sure it can resolve name/IP of your remote servers;

    2. Restart the media server and check again...

    3. Make sure the RAWS agents are started up on the remote servers;

    4. Make sure that any firewall installed and running allows port 10000 through (RAWS service).

    Thanks!

  • RichGF46's avatar
    RichGF46
    Level 3
    12 years ago

    Thanks CraigV

    1 - I can ping both IP addresses and DNS names from the server to all other 15 servers in the network
    2 - Restarted with no change
    3 - Remote Agent for Windows: has never been installed on any remote servers previously...and there was never a problem before
    4 - See 3, above

     

    It seems to be, each time I close Backup Exec and re-open it again (5mins, 15mins, 30mins, etc)  and check the Remote Selection list, there is a different set of between 3-6 of our servers listed.

    Strange

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Is the Computer Browser service started on the servers which do not show up ?

    Try restarting this service on a test group of few servers and check if they appear.

  • RichGF46's avatar
    RichGF46
    Level 3
    12 years ago

    VJware
    Nope, no joy with that either.

    Im wondering if its just some random 'network issue'...

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Maybe. On the media server, open my network places and check if these servers appear here or not.

  • RichGF46's avatar
    RichGF46
    Level 3
    12 years ago

    Yep - just tried this: the same 4 servers that are currently listed in Remote Selections are the only ones listed in My Network Places...

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    Sounds possibly like an intermittent network issue. Long shot, but check if NetBIOS over TCP/IP is enabled or not.

     

  • RichGF46's avatar
    RichGF46
    Level 3
    12 years ago

    VJWare - it's a network issue for sure.
    I've logged onto  2 other servers that are local to the site I am currently at, and on both of these, the same 4 servers are listed in My Network Places...however, I can Start>Run and browse to shared network-drives on any of the remaining 15 remote-servers....