Forum Discussion

pjamme's avatar
pjamme
Level 4
10 years ago

Service "vertfile" is not configured and operating properly

OS is actually 2012 R2, not sure why that cannot be used in dropdown.

Anyway I am going through Warnings in Symantec Help Utility in my BackupExec 2014 install trying to dot i's and cross t's before I upgrade to BE15.

Lots of things I cannot find as described in documents, but that is normal apparently.

What really has me mystified is this warning: Service "VertFile" is not configured and operating properly.

I believe it is for Exchange, which I do not have.  Warning says: Service start mode is set to "BootStart", when it should be "DemandStart".

It does not show up in Extended view of services at all.  I exported Services and did a find, nada.

However when I run msinfo32 it shows up there and start mode is boot, and service is running.

Is it not showing up in services because i do not have Exchange or is this a Windows 2012 anomaly?

2014
Backup and Recovery
Backup Exec
Configuring
Troubleshooting
Windows Server (2003-2008)
  • pjamme's avatar
    pjamme
    10 years ago

    C:\Windows\system32>fltmc

    Filter Name                     Num Instances    Altitude    Frame
    ------------------------------  -------------  ------------  -----
    VirtFile                                0       429999.280700    0
    TmPreFilter                             3       328500         0
    luafv                                   1       135000         0
    npsvctrig                               1        46000         0

     

    So how do I change the StatMode or is that not critical?

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    You can change the Start Mode by running the following via a cmd -

    sc config VirtFile start=demand

    OR

    sc config VirtFile start= demand

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    To verify if VirtFile is installed or not, open a cmd and run the following command -

    fltmc

    This should show VirtFile being listed. It does not show up in the services menu.

    This gets installed when the Agent for Application and Database and/or the Agent for VMware & Hyper-V is installed. If these agents are not being used, then this driver does not get installed and can be ignored.

    However, if it is being used and not shown, uninstall the above mentioned agent and reinstall them from the BE button - Installation & Licensing - Install agents and options. Lastly, if this doesn't help, have a look at the workaround mentioned in https://www-secure.symantec.com/connect/forums/vff-driver-not-installing

     

  • pjamme's avatar
    pjamme
    Level 4
    10 years ago

    C:\Windows\system32>fltmc

    Filter Name                     Num Instances    Altitude    Frame
    ------------------------------  -------------  ------------  -----
    VirtFile                                0       429999.280700    0
    TmPreFilter                             3       328500         0
    luafv                                   1       135000         0
    npsvctrig                               1        46000         0

     

    So how do I change the StatMode or is that not critical?

  • pjamme's avatar
    pjamme
    Level 4
    10 years ago

    Thanks for the help,

    Tried both, now showing start mode as manual.

    I upgraded to BackupExec 15 today, but have not ye run Sym Help.