Snapshot was canceled by user - Altiris Recovery Solution 6.2

I am getting erros from a number of computer while trying to take a snapshot using the Altiris Recovery Solution 6.2.  The error states that "Snapshot was canceled by user", but it was not.  It happens right after, or right before, the data transfer.  I am getting Event 31 in the event viewr located on the client.  Any thoughts?