Forum Discussion

Ps13's avatar
Ps13
Level 2
14 years ago

SOLVED backup to disk folder offline error 33808, 34113, 58057

Hallo,

 

ich habe folgendes Problem bei einem Windows 2008R2 Server (VM auf XenServer) mit Backup Exec 2010R2 SP1, der Backupjob schlägt immer am Mittwoch ca. 5 sek nachdem er gestartet wurde mit folgendem Fehler:

>>Job ended: Mittwoch, 18.Mai 2011 at 23:00:05

>>Completed status: Failed

>>Final error: 0xe000810c - Physical Volume Library Drive not available.

>>Final error category: Backup Device Errors

>>

>>For additional information regarding this error refer to lin V-79-57344-33036

 

Wir sichern auf ein RDX Quickstor von Tandbergdata.

 

Im Windows Event Log habe ich die drei fehler 33808, 34113 und 58057 siehe Anhang. Der 33808 Fehler taucht häufiger auf, aber das Backup funktioniert dann trotzdem

 

Ich habe das Mittwochsband bereits durch ein komplett neues ausgetauscht, aber der Fehler tritt weiterhin auf. Wir haben auch versucht das Mittwochsband gegen ein Band, das an anderen Tagen funktioniert zu tauschen, auch ohne erfolg.

 

Hier im Forum werden bereits ein paar Lösungen angeboten, die aber alle nicht funktionieren, einen Supportcase hatte ich auch schon geöffnet, ich war aber im Krankenstand, und da wurde er geschlossen. Der letzte Stand war, das der Techniker der Meinung war, die Bänder hätten ein Problem.

 

Ich wäre für jede Hilfe dankbar.

2010
Backup and Recovery
Backup Exec
Error messages
  • Ps13's avatar
    Ps13
    14 years ago

    Hi there,

     

    It's been a while, but we figured out the Problem. It was pure coincidence that our Backupserver got unresponsive on a Tuesday and on the same day the internet broke, so i wasn't to access the Server remote to reboot it. And somehow the Backup ran on Wednesday.

    The next week we used a new tape for the Tuesdaybackup and on Wednesday the Backup also ran without any issues.

     

    My best regards to CraigV, thank you for the help.

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    Hi there,

     

    Check your Device tab, and then right-click your tape drive. If it shows more than 2 hard errors, chances are good it is an issue with your drive and not your tapes.

    Try a long erase of a tape in Backup Exec, and then run the job again.

    If the job ONLY fails on a Tuesday, are you doing any sort of application maintenance during your backup window on this day>?

     

    thanks,!

  • Ps13's avatar
    Ps13
    Level 2
    14 years ago

    Hi, thanks for the quick response.

    I can't see any error if i right click the tape drive.

    I guess i 'll give the long erase a try.

    Yes, the job is only failing on Wednesday but we are not doing any kind of application maintenance during the week.

     

    I've forgot to metion, that we use a script with pre- and postcommand to attach and detach the tapedevice, using the UUID of the device. And on wednesday it failes according to the error in Backupexec 2010 but when i look in the explorer the device is mounted. We are using the same script at various customers with the same OS and BackupExec Version, and it works everywhere, so I don't think it's a Problem with the script.

  • Ps13's avatar
    Ps13
    Level 2
    14 years ago

    Hi there,

     

    It's been a while, but we figured out the Problem. It was pure coincidence that our Backupserver got unresponsive on a Tuesday and on the same day the internet broke, so i wasn't to access the Server remote to reboot it. And somehow the Backup ran on Wednesday.

    The next week we used a new tape for the Tuesdaybackup and on Wednesday the Backup also ran without any issues.

     

    My best regards to CraigV, thank you for the help.