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cvalleyfield's avatar
cvalleyfield
Level 2
10 years ago
Solved

strange behavior with quiesced vm backup

I am experiencing strange behavior since few days with my vmware backup.

I am getting that error message : A quiesced snapshot could not be created for the virtual machine (DC)Valleyfield_datacenter(DC)\vm\Prod\SRV01\Sans-agent-BE\COLVAL.

The backup failed.

When I go to my vsphere client, I am unable to take a quiesced snapshot. When I try to move the VM to a diffrent datastore and it gives me this error message : The method is disabled by ' SYMC-INCR 17-02-2016 23:04' Error stack : Call "VirtualMachine.Relocate" for object "COLVAL" on vCenter Server "VC01.colval2.lan" failed.

When I look at the events, I can see that the previous snapshot was succesfuly removed(date 16-02-2016)

Not sure where and who I should contact for that?

15
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • cvalleyfield's avatar
    cvalleyfield
    10 years ago

    I finally found a solution. The support ask me to remove the vmware vss component from the vmware tools installation. Now the backup relied on the microsoft vss component.

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  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...while the TN below is for BE 2014, you might still want to take a look at it and see if there is anything relevant in it to assist you:

    https://www.veritas.com/support/en_US/article.000021458

    You might also want to check out the VMware TN below:

    https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1031298

    Thanks!

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    If you cannot create a snapshot from the client, then you should take this problem up with VMware.
  • cvalleyfield's avatar
    cvalleyfield
    Level 2
    10 years ago

    I finally found a solution. The support ask me to remove the vmware vss component from the vmware tools installation. Now the backup relied on the microsoft vss component.