symantec backup exec error

Do you see any error messages in the event viewer of the remote server. If the remote agent service

is crashing then there will be an error about faulting module for the remote agent. Also compare the 

version of remote agent on the remote server with the agent on the media server.

ran debugging while the backup was happening and got the following message

BESERVER: [10/02/11 11:46:56] [4288] Failed to open Microsoft cluster ()
BESERVER: [10/02/11 11:46:56] [4288] VCS cluster keys do not appear to be present in the registry
BESERVER: [10/02/11 11:46:56] [4288] Failed to open VCS cluster ()

i have compared the versions of remote agent on the media server and the remote servers and they are the same. i am attaching a screen shot of the event viewer log that iget on the media server and also on the remote server

i have also done thse two steps

a. Stop all Backup Exec services.
b. Browse to C:> Program files> Symantec> Backup Exec and rename the file bedssps2.dll to bedssps2.old
c. Stop and restart all Backup Exec Services and retry the backup.

and confirmed that the services are running under the proper account : 

Backup Exec Agent Browser - Domain Service Account
Backup Exec Device and Media Service - Domain Service Account
Backup Exec Job Engine - Domain Service Account
Backup Exec Remote Agent for Windows Systems - Local System
Backup Exec Server - Domain Service Account

Hi,

Did you make any changes to your OS environment like loading patches or SPs? If you'r running an AV can you confirm whether or not it may be scanning the beremote.exe service on those remote servers or not? If so, put in an exclusion and try the backup again.

Thanks!

there were no changes done to the environment other than a proper shutdown since we had a power issue and my batter would run out of juince. ever since then this has happend. I have AV , but there is exception provided for beremote.exe

greetings,

i reinstalled .net on the media server and surprisingly the file server backup happend.however we are still having issues with the exchange server backup. can anyone advise please. it only backs up upto 21mb and then fails. the error that i get for exchange now is e000fe7c - Database was not found and could not be backed up. Please make sure database exists and is mounted( this is for the exchange backup, for system state etc , i get e000846b - The resource could not be backed up because an error occurred while connecting to the Backup Exec for Windows Servers Remote Agent.
Make sure that the correct version of the Remote Agent is installed and running on the target computer. 

help is highloy appreciated.

thx

Hi,

You can log onto the Exchange server and make sure that the RAWS agent is started up and publishing correctly to the server.

Thanks!