Forum Discussion

Danna_zhang's avatar
Danna_zhang
Level 2
9 years ago

Tape backup issue

Hi every one,

I am Danna and I am new here.

currently I got some issue with Symantec BE software, our media drive is using overland NEO Series, which had two drive inside, in this morning when I check tape drive I found there has a media in it, but at that moment no job was running, then I tried to move the media to a empty slot faild with error code click resume to make it work, I also found our daily job just losing one, we usually have two backup jobs from monday to friday. is there some one has same issue with me? thanks for contact me.

Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • pkh's avatar
    pkh
    9 years ago

    When there is a tape in the tape drive and there is no job running, then there is a hardware problem. Run the tape manufacturer's diagnostic utility against the tape library/drive.  Make sure you select the write test and that you have stopped all the BE services beforehand.  If there is a test failure, contact the hardware vendor

  • CraigV's avatar
    CraigV
    Moderator
    9 years ago

    1. Do you have tapes that can either be overwritten or appended too? If not, check your Append/OPP settings on your media sets and then check at the next backup.

    2. respond to any alerts on the media server if present.

    Thanks!

  • pkh's avatar
    pkh
    Moderator
    9 years ago

    When there is a tape in the tape drive and there is no job running, then there is a hardware problem. Run the tape manufacturer's diagnostic utility against the tape library/drive.  Make sure you select the write test and that you have stopped all the BE services beforehand.  If there is a test failure, contact the hardware vendor