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rcunha's avatar
rcunha
Level 4
7 years ago
Solved

Tape dissapear from the Library

Hello Guys,
I was making some tests with a One Single Tape Drive Dell LTO3. But yesterday it dissapear from the library of Backup Exec.
First it not recognize the tapes, after I try to put others with no success.
Then I paused it, exclude and try to rescan in the menu Storage for it, like install for the first time, and nothing appear anymore.
On control panel, I see the driver there. It is not possible to reboot this server now, I will try to reboot in some days. There is One more thing that is possible to do?
16
Tape LTO
Windows Server 2012 R2

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    • rcunha's avatar
      rcunha
      Level 4
      7 years ago

      Ok, I look at the control panel and the drive is that:



      I go to the Hardware Compability List, and see that this Drive is Retiring from the Support:

      I will try to restart the server in some days and look if it work. Thanks for your help.

      • Larry_Fine's avatar
        Larry_Fine
        Level 6
        7 years ago

        You mentioned a library.  Are you using a robotic tape library?  If so, which one, as you need to look int he HCL for the robotic library and drive pair.

        The section of the HCL in your screenshot:

        1) is for stand-alone tape drives, not robot & drive pairs

        2) says the support will be ending in the NEXT version of Backup Exec.  The drive you pointed to would still be supported in this version of Backup Exec.