Forum Discussion

Julie_Barnes's avatar
Julie_Barnes
Level 4
13 years ago

tape drive dropping offline in the middle of a job


The issue we’re seeing is as follows: Backup Exec 2010 R3 SP2: We have a Tandberg Storage Library T24 with two HP LTO5 drives in it. It’s attached by fiber to the Q-Logic 8Gb FC Dual-port HBA. We have 2 backup jobs that run nightly. One goes directly to tape and the other goes to disk and then to tape. Tandberg has swapped out both tape drives and the tape library. We’ve tried different fiber cables and now we’ve swapped out the Q-Logic card. One of the tape drives drops offline in the middle of the disk-to-tape portion of the job. I am unable to find WHY it drops anywhere. I’ve verified the SCSI configuration and I do not see any problems. I’m not seeing the tell-tale Event ID 9 or 11 that would suggest a problem.

If I restart BE services, I can rerun the duplicate to tape job fine, but it fails again at it's next scheduled run.

I'm about to pull my hair out! Any help would be greatly appreciated.

2010
Backing Up
Backup and Recovery
Backup Exec
Managing Backup Devices
Troubleshooting
  • Julie_Barnes's avatar
    Julie_Barnes
    Level 4
    13 years ago

    These are the errors that appear in my application log when the drive drops offline. Maybe someone can make good sense of it.

     

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:48:02 AM
    Event ID:      58053
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">58053</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:48:02.000000000Z" />
        <EventRecordID>35815</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:57 AM
    Event ID:      34113
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Backup Exec Alert: Job Failed
    (Server: "SVRTAPE") (Job: "Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets") Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets -- The job failed with the following error: The device timed out.
     

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">34113</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:57.000000000Z" />
        <EventRecordID>35814</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Backup Exec Alert: Job Failed
    (Server: "SVRTAPE") (Job: "Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets") Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets -- The job failed with the following error: The device timed out.
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:57 AM
    Event ID:      58053
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">58053</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:57.000000000Z" />
        <EventRecordID>35813</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [2784] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 788, error 55

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35812</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[2784] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 788, error 55
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [2784] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 01, new handle 788, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35811</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[2784] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 01, new handle 788, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      57665
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Storage device "HP 0003" reported an error on a request to write data to media.

    Error reported:
    This operation returned because the timeout period expired.
    .

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">57665</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35810</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>HP 0003</Data>
        <Data>write data to media</Data>
        <Data>This operation returned because the timeout period expired.
    </Data>
        <Binary>B4050000F08400E0000001000000000093030000</Binary>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 858, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35809</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 858, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Failed to enable/disable compression on device: HP       Ultrium 5-SCSI 

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35808</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Failed to enable/disable compression on device: HP       Ultrium 5-SCSI 
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 858, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35807</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 858, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: 2 TURs Failed on device: HP       Ultrium 5-SCSI 

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35806</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: 2 TURs Failed on device: HP       Ultrium 5-SCSI 
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 858, error 55

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35805</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 858, error 55
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 858, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35804</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 858, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:47:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Retry logic was engaged on device: HP       Ultrium 5-SCSI 

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:47:51.000000000Z" />
        <EventRecordID>35803</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Retry logic was engaged on device: HP       Ultrium 5-SCSI 
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/2/2012 2:42:51 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [5340] 10/02/12 02:42:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Device error 1167 on "\\.\Tape0", SCSI cmd 0a, 1 total errors

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-02T07:42:51.000000000Z" />
        <EventRecordID>35802</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[5340] 10/02/12 02:42:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Device error 1167 on "\\.\Tape0", SCSI cmd 0a, 1 total errors
    </Data>
      </EventData>
    </Event>

     

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    13 years ago

    The adamm.log shows that command 34 (read_position) failed.  BE then took the drive offline.

    [1764] 10/02/12 02:47:51.617 DeviceIo: 05:00:00:00 - Device error 55 on "\\.\Tape0", SCSI cmd 34, 1 total errors
[1764] 10/02/12 02:47:56.896 PvlDrive::DisableAccess() - ReserveDevice failed, offline device
       Drive = 1026 "HP 0003"
       ERROR = 0x0000001F (ERROR_GEN_FAILURE)

[1764] 10/02/12 02:47:56.903 PvlDrive::UpdateOnlineState()
       Drive = 1026 "HP 0003"
       ERROR = The device is offline!

     

    The Windows event logs show communication issues.

    [2784] 10/02/12 02:47:51 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 788, error 55

    Description:
    Storage device "HP 0003" reported an error on a request to write data to media. Error reported:
    This operation returned because the timeout period expired.

     

    Do you have the latest drivers and firmware for yout QLogic card?

     

     

     

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    13 years ago

    Is it always the B2D2T job that has issues?  and the B2T job always works fine?

    Is it always the same drive that goes offline?  Can you change the job to use the "good" drive as a test?

  • Julie_Barnes's avatar
    Julie_Barnes
    Level 4
    13 years ago

    Job 1 = a backup straight to tape job - always works

    Job 2 = D2D2T - worked fine for months. The D2D portion always works fine, but the D2T fails somewhere in the middle of the job when the drive goes offline for whatever reason.

    I will swap the drives tonight to see what happens tonight. We did swap every combination of the previous drives, cables and HBA ports and the problem always followed the previous drive. Tandberg sent us a replacement drive and the problem persisted. That's when we went to IBM. They had us update the firmware on the QLogic HBA. Job still failed. IBM had us download and run their DSA utility. I didn't notice any obvious issues, but they sent us a replacement HBA to no avail.

    Thanks, Larry. Will update with results.

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    13 years ago

    Just a single BE server and no FC switch, right?

    So, it seems you had the issue isolated to a single tape drive, but the replacement tape drive had the same issue?  That is weird, but it sounds like you are on the right tactic to try and identify the bad link in the chain.

  • Julie_Barnes's avatar
    Julie_Barnes
    Level 4
    13 years ago

    That is correct. No FC switch. The tape library and both drives test out good with Tandberg's and HP's library and tape utilities. So I moved the QLogic card to a different slot...no change. Then swapped out QLogic HBA...no change. I don't think anything has changed within BE. This is why I'm pulling my hair out. Thanks again!

  • Julie_Barnes's avatar
    Julie_Barnes
    Level 4
    13 years ago

    Symantec tech support had me change my library to used "unknown driver" under devices. I did that and then followed the power down/up sequence as suggested. Only wanting to make one change at a time while testing, I did not swap drives yet. But I did not receive a "device not ready (event id 15)" in my system log last night.

    Here are the errors from the application log:

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:37 AM
    Event ID:      58053
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">58053</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:37.000000000Z" />
        <EventRecordID>36232</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:32 AM
    Event ID:      34113
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Backup Exec Alert: Job Failed
    (Server: "SVRTAPE") (Job: "Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets") Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets -- The job failed with the following error: The device timed out.
     

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">34113</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:32.000000000Z" />
        <EventRecordID>36231</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Backup Exec Alert: Job Failed
    (Server: "SVRTAPE") (Job: "Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets") Financial Full Backup-Financial Backup Job-Duplicate Financial Backup Sets -- The job failed with the following error: The device timed out.
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:32 AM
    Event ID:      58053
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">58053</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:32.000000000Z" />
        <EventRecordID>36230</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>Backup Exec Alert: Device Error
    (Server: "SVRTAPE") The drive hardware is offline.

    Please confirm that the drive hardware is powered on and properly cabled.</Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:27 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [6044] 10/03/12 00:37:27 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 8c0, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:27.000000000Z" />
        <EventRecordID>36229</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[6044] 10/03/12 00:37:27 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 8c0, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:27 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [6044] 10/03/12 00:37:27 Adamm Mover Error: DeviceIo: 05:00:00:00 - Device error 55 on "\\.\Tape0", SCSI cmd 01, 6 total errors

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:27.000000000Z" />
        <EventRecordID>36228</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[6044] 10/03/12 00:37:27 Adamm Mover Error: DeviceIo: 05:00:00:00 - Device error 55 on "\\.\Tape0", SCSI cmd 01, 6 total errors
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:27 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [6044] 10/03/12 00:37:27 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 01, new handle 8c0, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:27.000000000Z" />
        <EventRecordID>36227</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[6044] 10/03/12 00:37:27 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 01, new handle 8c0, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      57665
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    Storage device "HP 0003" reported an error on a request to write data to media.

    Error reported:
    This operation returned because the timeout period expired.
    .

     For more information, click the following link:
    http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">57665</EventID>
        <Level>2</Level>
        <Task>0</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36226</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>HP 0003</Data>
        <Data>write data to media</Data>
        <Data>This operation returned because the timeout period expired.
    </Data>
        <Binary>B4050000F08400E0000001000000000093030000</Binary>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 748, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36225</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 748, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Failed to enable/disable compression on device: HP       Ultrium 5-SCSI  

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36224</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Failed to enable/disable compression on device: HP       Ultrium 5-SCSI  
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 748, error 0

    %2
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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36223</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 748, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: 2 TURs Failed on device: HP       Ultrium 5-SCSI  

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36222</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: 2 TURs Failed on device: HP       Ultrium 5-SCSI  
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 748, error 55

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36221</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 748, error 55
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 748, error 0

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36220</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 748, error 0
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:37:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Retry logic was engaged on device: HP       Ultrium 5-SCSI  

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:37:26.000000000Z" />
        <EventRecordID>36219</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:37:26 Adamm Mover Error: DeviceIo: 00:00:00:00 - Retry Logic: Retry logic was engaged on device: HP       Ultrium 5-SCSI  
    </Data>
      </EventData>
    </Event>

    Log Name:      Application
    Source:        Backup Exec
    Date:          10/3/2012 12:32:26 AM
    Event ID:      33152
    Task Category: (1)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      SvrTape.mcc.local
    Description:
    [4616] 10/03/12 00:32:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Device error 1167 on "\\.\Tape0", SCSI cmd 0a, 1 total errors

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    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Backup Exec" />
        <EventID Qualifiers="8192">33152</EventID>
        <Level>2</Level>
        <Task>1</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-10-03T05:32:26.000000000Z" />
        <EventRecordID>36218</EventRecordID>
        <Channel>Application</Channel>
        <Computer>SvrTape.mcc.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>[4616] 10/03/12 00:32:26 Adamm Mover Error: DeviceIo: 05:00:00:00 - Device error 1167 on "\\.\Tape0", SCSI cmd 0a, 1 total errors
    </Data>
      </EventData>
    </Event>

     

    I'll continue to work with Symante Tech Support, but if someone here sees something, please let me know. As things stand now, I do plan to switch the drives around tonight. What's frustrating is that everything else works fine. I did numerous inventories, catalogs and restores yesterday using both drives. It only craps out on me while writing.

    Thanks again!

  • Larry_Fine's avatar
    Larry_Fine
    Level 6
    13 years ago

    re: [6044] 10/03/12 00:37:27 Adamm Mover Error: DeviceIo: 05:00:00:00 - Refresh handle on "\\.\Tape0", SCSI cmd 1a, new handle 8c0, error 0

     

    the "refresh handle" indicates that the device went away from the operating system and everything after that is BE trying to find the device and recover.  That woud imply a hardware issue to me.