Tape's not ejecting anymore Backup exec 2010 R2
Hello all,
A customer of ours has backup Exec 2010 R2.
Recently i have installed all available updates using liveupdate from the tools menu in backup exec.
current version:
Backup Exec 2010 R2
Media server: 13.0 REV.4164 (32-bit)
Administration console: 13.0 REV.4164 (32-bit)
Desktop and Laptop option: 3.1 REV.3.43.17a
FIPS: not enabled
TAPE DRIVE:
HP DAT 72 internal usb
firmware: ZU8B/HP (latest version)
Driver: Version: 3.7.0.0 (10 Dec 2012) ( also the latest version )
I have contacted HP support and after some checking and cleaning they confirmed that the tape's and the tape drive are OK.
Back-up always worked fine, tape's were ejecting.
After the updates the back-up still works but the tapes are not ejecting anymore.
Eject after job completes is checked, and at the sumary it says backup after job completes: YES
If i make a manual eject job ejecting workes fine.
I also installed a hotfix from microsoft becouse HP advised me to do so.
Hotfix:http://support.microsoft.com/kb/932755
Any ideas?
Kind regards,
Wim Schouten
since you said that a manual eject job works fine, it should not be a hardware or driver issue.
i would do the following
- make sure that there is no active alerts waiting for a responce
- create a new job to backup the data and do the eject (possible corrupt job)
- create a job that donly does the eject, and schedule it to run after the main backup job
you might also want to update to the r3 version of backupexec 2010
Paul
good luck