The Backup Exec Server Service did not start. An internal error (10) occurred in object 13.
Hello
Some help here would be really useful as i'm currently sratching my head as to why i cant get Backup Exec 2014 start on a new Server 2012 R2 standard build.
The install looks to have gone through fine and the updates ran through without issue, after a restart i noticed that some of the backup exec services were not running, Backup Exec Server, Backup Exec Agent Browser, Backup Exec Job Engine & Backup Exec Management Service.
Whenever i try to start Backup Exec Server i get the following error in the event logs. "The Backup Exec Server Service did not start. An internal error (10) occurred in object 13."
I then ran Beserver.exe -console to see if i could get a more specific error however what it gives me is not helping much. Below is the log, any help would be greatly appreciated.
Thanks
[9172] 04/12/16 10:02:28 -1 LookupPrivilegeValue( ) found privilege.
[9172] 04/12/16 10:02:28 -1 Privilege is enabled.
[9172] 04/12/16 10:02:28 -1 Not checking for 'Act as part of the operating s
ystem' privilege as it is not needed for this environment.
[9172] 04/12/16 10:02:28 -1 Initializing ACE...
[9172] 04/12/16 10:02:28 -1 Cblmanger, shutdown Immenient: started.
[9172] 04/12/16 10:02:28 -1 Cblmanger, shutdown Immenient: complete.
[9172] 04/12/16 10:02:28 -1 Cblmanger, check shutdown Ready: started.
[9172] 04/12/16 10:02:28 -1 Cblmanger, check shutdown ready: complete.
[9172] 04/12/16 10:02:30 -1 LastVirtualName registry key: , FQDN: spoke18366z.em
is18366.local, szComputerName: SPOKE18366Z
[9172] 04/12/16 10:02:30 -1 Initializing work queue...
[9172] 04/12/16 10:02:30 -1 Read from Registry: DBTimeoutInSec=30 ServerInternal
=0x0
[9172] 04/12/16 10:02:30 -1 Server Connection String = Application Name=BEWS Ser
ver;Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=False;Ini
tial Catalog=BEDB;Data Source=spoke18366z\BkupExec;Locale Identifier=1033;Connec
t Timeout=90;
[9172] 04/12/16 10:02:30 -1 Initializing Persistent Store (SPOKE18366Z\BkupExec,
BEDB, Backup Exec Server, 30 seconds)...
[9172] 04/12/16 10:02:30 -1 Attempt to GetMyPartition ComputerName=SPOKE18366Z C
omputerNameFQDN=spoke18366z.emis18366.local PartitionID=-1 PartitionGUID=0000000
0-0000-0000-0000-000000000000
[9172] 04/12/16 10:02:30 -1 GetMyPartition() Data partition to use for 'SPOKE183
66Z' is 0
[9172] 04/12/16 10:02:30 -1 InitializePartition() returning 0x0
[9172] 04/12/16 10:02:30 -1 Successfully GetMyPartition ComputerName=SPOKE18366Z
ComputerNameFQDN=spoke18366z.emis18366.local PartitionID=0 PartitionGUID=F599A1
F8-4147-4C8C-BEFE-F187396A4D7C OldComputerName=SPOKE18366Z OldComputerNameFQDN=s
poke18366z.emis18366.local
[9172] 04/12/16 10:02:30 -1 InitializePartition() ok, partitionID=0, oldComputer
Name=SPOKE18366Z
[9172] 04/12/16 10:02:30 -1 Creating Business Objects...
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_VSNS ID=-1 i=0
[9172] 04/12/16 10:02:30 00 VSN BO Initialization succeeded.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_VSNS ID=0 i=0
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_SERVERCONFIGURATION ID=-1 i
=1
[9172] 04/12/16 10:02:30 -1 Server Configuration: Getting network configuration.
..
[9172] 04/12/16 10:02:30 -1 ServerName:SPOKE18366Z, ActiveNodeName:,
InstanceName:BkupExec, DatabaseName:BEDB.
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles szDatabaseServer:
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles For Sql Server Ins
tance SPOKE18366Z\BkupExec DatabaseName=BEDB DataFile=C:\Program Files\Symantec\
Backup Exec\Data\BEDB_Dat.mdf LogFile=C:\Program Files\Symantec\Backup Exec\Data
\BEDB_Log.ldf
[9172] 04/12/16 10:02:30 01 Server Configuration: BEServer schema version checks
OK.
[9172] 04/12/16 10:02:30 01 Server Configuration: Check eval option expiration w
orkitem added.
[9172] 04/12/16 10:02:30 01 CServerConfigBO::GetFIPSVersionInfo() BECryptoGetCry
ptoLibraryVersionText()=OpenSSL FIPS 1.1.2
[9172] 04/12/16 10:02:30 01 Server Configuration - First start on upgrade: 0
[9172] 04/12/16 10:02:30 01 Server Configuration: Initialization Complete.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_SERVERCONFIGURATION ID=1 i=1
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_OWNERSHIP ID=-1 i=2
[9172] 04/12/16 10:02:30 02 Ownership: Initialization Complete.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_OWNERSHIP ID=2 i=2
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_JOBMAN ID=-1 i=3
[9172] 04/12/16 10:02:30 03 JobManBO: starting initialization...
[9172] 04/12/16 10:02:30 03 JobManBO: initialization complete...
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_JOBMAN ID=3 i=3
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_AUDITLOG ID=-1 i=4
[9172] 04/12/16 10:02:30 04 CAuditLogBO::Initialize(), Dumping AuditConfiguratio
n cache
[9172] 04/12/16 10:02:30 04 Audit BO ID=0, SubCat=1, Enabled=1, Configuration=0x
3
[9172] 04/12/16 10:02:30 04 Audit BO ID=1, SubCat=1, Enabled=1, Configuration=0x
7
[9172] 04/12/16 10:02:30 04 Audit BO ID=2, SubCat=1, Enabled=1, Configuration=0x
7
[9172] 04/12/16 10:02:30 04 Audit BO ID=3, SubCat=1, Enabled=1, Configuration=0x
fcfff
[9172] 04/12/16 10:02:30 04 Audit BO ID=4, SubCat=1, Enabled=1, Configuration=0x
77ff
[9172] 04/12/16 10:02:30 04 Audit BO ID=5, SubCat=1, Enabled=1, Configuration=0x
7f
[9172] 04/12/16 10:02:30 04 Audit BO ID=6, SubCat=1, Enabled=1, Configuration=0x
3ff
[9172] 04/12/16 10:02:30 04 Audit BO ID=7, SubCat=1, Enabled=1, Configuration=0x
100007ff
[9172] 04/12/16 10:02:30 04 Audit BO ID=7, SubCat=2, Enabled=1, Configuration=0x
2000003f
[9172] 04/12/16 10:02:30 04 Audit BO ID=7, SubCat=3, Enabled=1, Configuration=0x
400003ff
[9172] 04/12/16 10:02:30 04 Audit BO ID=7, SubCat=4, Enabled=1, Configuration=0x
80000fff
[9172] 04/12/16 10:02:30 04 Audit BO ID=8, SubCat=1, Enabled=1, Configuration=0x
3fffff
[9172] 04/12/16 10:02:30 04 Audit BO ID=9, SubCat=1, Enabled=1, Configuration=0x
7
[9172] 04/12/16 10:02:30 04 Audit BO ID=10, SubCat=1, Enabled=1, Configuration=0
x3fffff
[9172] 04/12/16 10:02:30 04 Audit BO ID=12, SubCat=1, Enabled=1, Configuration=0
xf
[9172] 04/12/16 10:02:30 04 CAuditLogBO: Initialization completed.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_AUDITLOG ID=4 i=4
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_ADAMMADMIN ID=-1 i=5
[9172] 04/12/16 10:02:30 05 AdammAdminBO: Initialization Start.
[9172] 04/12/16 10:02:30 05 CAdammAdminBO: Using default runtime for daily non-D
B maintenace (UTC): 04/12/2016 03:00:00, (Local):04/12/2016 04:00:00.
[9172] 04/12/16 10:02:30 05 CAdammAdminBO: Current runtime for daily non-DB main
tenance is set to : 04/12/2016 04:00:00.
[9172] 04/12/16 10:02:30 05 CAdammAdminBO: Non-DB maintenace runtime (UTC): 04/1
2/2016 03:00:00, (local): 04/12/2016 04:00:00
[9172] 04/12/16 10:02:30 05 AdammAdminBO: Initialization Complete.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_ADAMMADMIN ID=5 i=5
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_LOGINACCOUNT ID=-1 i=6
[9172] 04/12/16 10:02:30 -1 LoginAccount: Initialization Started. BO=6.
[9172] 04/12/16 10:02:30 06 LoginAccount: LoadLibrary instops.dll getbeserverite
ms api failed. nResult:0x8009000b.
[9172] 04/12/16 10:02:30 06 LoginAccount: SetCreateSLARegistry registry=CreateSy
stemLoginAccountFromInstall value=0
[9172] 04/12/16 10:02:30 05 CAdammAdminBO::ValidateCredential Query failed, resu
lt=0x80070005.
[9172] 04/12/16 10:02:30 05 CAdammAdminBO::ValidateCredential Query failed, resu
lt=0x80070005.
[9172] 04/12/16 10:02:30 06 LoginAccount: Initialization Complete. BO=6.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_LOGINACCOUNT ID=6 i=6
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_RESOURCE ID=-1 i=7
[9172] 04/12/16 10:02:30 07 Resource: Checking for bad Resource table values.
[9172] 04/12/16 10:02:30 07 Resource: Initialization Complete.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_RESOURCE ID=7 i=7
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_SERVERS ID=-1 i=8
[9172] 04/12/16 10:02:30 08 ServersBO: Initialization Complete.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_SERVERS ID=8 i=8
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_MSP ID=-1 i=9
[9172] 04/12/16 10:02:30 09 CMediaServerPoolBO: Initialization completed.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_MSP ID=9 i=9
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_SCRIPTMGR ID=-1 i=10
[9172] 04/12/16 10:02:30 10 ScriptMgrBO: Initialization Started. BO=10.
[9172] 04/12/16 10:02:30 10 **** THE SCRIPT MANAGER IS NOT ENFORCING NDMP backup
selection restrictions ****
[9172] 04/12/16 10:02:30 10 ScriptMgrBO: Initialization Complete.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_SCRIPTMGR ID=10 i=10
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_MQ ID=-1 i=11
[9172] 04/12/16 10:02:30 11 MessageQueue: Initialization Started.
[9172] 04/12/16 10:02:30 11 MessageQueue: Shrinking DAT files.
[9172] 04/12/16 10:02:30 11 MessageQueue: Start Dump of Original File.
MSGQ Data File: 0: msgq0000000000.dat
[9172] 04/12/16 10:02:30 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[9172] 04/12/16 10:02:30 -1 There are 1 allocated items in the machine's memory
pool.
[9172] 04/12/16 10:02:30 -1 There are 0 allocated items in the queue's memory po
ol.
[9172] 04/12/16 10:02:30 -1 There are 0 allocated items in the message's memory
pool.
[9172] 04/12/16 10:02:30 -1
The Machine memory pool allocator is NOT full.
[9172] 04/12/16 10:02:30 -1
NextMsgID:-1724774132, OrigMsgID:-1724774132.
[9172] 04/12/16 10:02:30 -1 No machine data found.
[9172] 04/12/16 10:02:30 -1 Leaving CMQBO : DumpMsgQContents
MSGQ Data File: 0: msgq0000000000.dat
[9172] 04/12/16 10:02:30 -1
NextMsgID:-1724774132, OrigMsgID:-1724774132.
Sorted: 0: msgq0000000000.dat
MSGQ Data File: 0: msgq0000000000.dat
[9172] 04/12/16 10:02:30 -1 CMsgReader, Rewriting data but no machine records we
re read in.
[9172] 04/12/16 10:02:30 11 MessageQueue: Start Dump of new MODIFIED file.
[9172] 04/12/16 10:02:30 -1
Entering CMQBO : DumpMsgQContents.
MSGQ Data File: 0: msgq0000000000.dat
[9172] 04/12/16 10:02:30 -1 There are 1 allocated items in the machine's memory
pool.
[9172] 04/12/16 10:02:30 -1 There are 0 allocated items in the queue's memory po
ol.
[9172] 04/12/16 10:02:30 -1 There are 0 allocated items in the message's memory
pool.
[9172] 04/12/16 10:02:30 -1
The Machine memory pool allocator is NOT full.
[9172] 04/12/16 10:02:30 -1
NextMsgID:-1724753732, OrigMsgID:-1724774132.
[9172] 04/12/16 10:02:30 -1 No machine data found.
[9172] 04/12/16 10:02:30 -1 Leaving CMQBO : DumpMsgQContents
[9172] 04/12/16 10:02:30 11 MessageQueue: Shrinking DAT files Completed.
[9172] 04/12/16 10:02:30 11 MessageQueue: OptionDDMUsable false
[9172] 04/12/16 10:02:30 11 MessageQueue: Not licensed for DDM.
[9172] 04/12/16 10:02:30 11 MessageQueue: Initialization Complete.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_MQ ID=11 i=11
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_DJM ID=-1 i=12
[9172] 04/12/16 10:02:30 12 CDjmBO, DumpMachineExTable: Before DJM Initialize.
[9172] 04/12/16 10:02:30 12 N:SPOKE18366Z, ID:F599A1F8-4147-4C8C-BEFE-F18739
6A4D7C, ServerFlags:Lcl:1,Cas:0,MMS:0,AdmLoc:1,SSO2:0,MQStp:0,Disabled:0,Pau:0,s
hwLJ:0,CASSup:1,NicPch:1,MS:1,isClus:0,isPrt:0,, AdammID:A357055E-3080-4BAC-BD5E
-6588620FBACA, V:14.1 1786.1093, CatM:0, CloudT:0, Node:SPOKE18366Z, LastR:12/04
/2016.
[9172] 04/12/16 10:02:30 12 Djm: ComputerName:SPOKE18366Z, NodeName:SPOKE18366Z.
CASServer:. ssoState:0, ssoPrimaryServer:.
[9172] 04/12/16 10:02:30 12 DjmBO::SetDatabaseServerName 'Server Database Server
Name' registry not exists, use default, m_sBEDatabaseServerName=SPOKE18366Z
[9172] 04/12/16 10:02:30 12 Djm: pMMSFeature is null, mmsUsable set to FALSE.
[9172] 04/12/16 10:02:30 12 Djm: pCASOFeature is null, casoUsable set to FALSE.
[9172] 04/12/16 10:02:30 12 Djm: mmsUsable is FALSE, so setting DjmEnabled to FA
LSE.
[9172] 04/12/16 10:02:30 12 Djm 3: DjmMgr:0, DjmClient:0.
[9172] 04/12/16 10:02:30 12 DjmBO, FixupGeneralFlagsInMachineEx, DataPartGuid ma
tch. No Change needed, SPOKE18366Z, F599A1F8-4147-4C8C-BEFE-F187396A4D7C, Flags:
1573032.
[9172] 04/12/16 10:02:30 12 CDjmBO, CreatingMediaServer, Local: SPOKE18366Z.
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles szDatabaseServer:
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles For Sql Server Ins
tance SPOKE18366Z\BkupExec DatabaseName=BEDB DataFile=C:\Program Files\Symantec\
Backup Exec\Data\BEDB_Dat.mdf LogFile=C:\Program Files\Symantec\Backup Exec\Data
\BEDB_Log.ldf
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles szDatabaseServer:
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles For Sql Server Ins
tance SPOKE18366Z\BkupExec DatabaseName=BEDB DataFile=C:\Program Files\Symantec\
Backup Exec\Data\BEDB_Dat.mdf LogFile=C:\Program Files\Symantec\Backup Exec\Data
\BEDB_Log.ldf
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles szDatabaseServer:
[9172] 04/12/16 10:02:30 -1 CServerConfigBO::GetDatabaseFiles For Sql Server Ins
tance SPOKE18366Z\BkupExec DatabaseName=BEDB DataFile=C:\Program Files\Symantec\
Backup Exec\Data\BEDB_Dat.mdf LogFile=C:\Program Files\Symantec\Backup Exec\Data
\BEDB_Log.ldf
[9172] 04/12/16 10:02:30 -1 Install Job: workitem added to Check for max concurr
ent install jobs running.
[9172] 04/12/16 10:02:30 12 DjmBO, Initialize, Not a CASO and NOT an MMS, deleti
ng all DJM MsgQ for this machine.
[9172] 04/12/16 10:02:30 11 CMQBO : Validate() (SPOKE18366Z)-(DjmJRQ) Unknown Er
ror !!!
[9172] 04/12/16 10:02:30 -1 Error(11/77): -536837656:SPOKE18366Z
[9172] 04/12/16 10:02:30 12 CQueueWrapper: DestroyQ, Failed delete: SPOKE18366Z
, DjmJRQ, 0xe00081e4.
[9172] 04/12/16 10:02:30 11 CMQBO : Validate() (SPOKE18366Z)-(DjmStatQ) Unknown
Error !!!
[9172] 04/12/16 10:02:30 -1 Error(11/77): -536837656:SPOKE18366Z
[9172] 04/12/16 10:02:30 12 CQueueWrapper: DestroyQ, Failed delete: SPOKE18366Z
, DjmStatQ, 0xe00081e4.
[9172] 04/12/16 10:02:30 11 CMQBO : Validate() (SPOKE18366Z)-(DjmVsnQ) Unknown E
rror !!!
[9172] 04/12/16 10:02:30 -1 Error(11/77): -536837656:SPOKE18366Z
[9172] 04/12/16 10:02:30 12 CQueueWrapper: DestroyQ, Failed delete: SPOKE18366Z
, DjmVsnQ, 0xe00081e4.
[9172] 04/12/16 10:02:30 11 CMQBO : Validate() (SPOKE18366Z)-(DjmJobQ) Unknown E
rror !!!
[9172] 04/12/16 10:02:30 -1 Error(11/77): -536837656:SPOKE18366Z
[9172] 04/12/16 10:02:30 12 CQueueWrapper: DestroyQ, Failed delete: SPOKE18366Z
, DjmJobQ, 0xe00081e4.
[9172] 04/12/16 10:02:30 11 CMQBO : Validate() (SPOKE18366Z)-(DjmAlrQ) Unknown E
rror !!!
[9172] 04/12/16 10:02:30 -1 Error(11/77): -536837656:SPOKE18366Z
[9172] 04/12/16 10:02:30 12 CQueueWrapper: DestroyQ, Failed delete: SPOKE18366Z
, DjmAlrQ, 0xe00081e4.
[9172] 04/12/16 10:02:30 11 CMQBO : Validate() (SPOKE18366Z)-(DjmMms2Cas) Unknow
n Error !!!
[9172] 04/12/16 10:02:30 -1 Error(11/77): -536837656:SPOKE18366Z
[9172] 04/12/16 10:02:30 12 CQueueWrapper: DestroyQ, Failed delete: SPOKE18366Z
, DjmMms2Cas, 0xe00081e4.
[9172] 04/12/16 10:02:30 11 CMQBO : Validate() (SPOKE18366Z)-(DjmJobViewQ) Unkno
wn Error !!!
[9172] 04/12/16 10:02:30 -1 Error(11/77): -536837656:SPOKE18366Z
[9172] 04/12/16 10:02:30 12 CQueueWrapper: DestroyQ, Failed delete: SPOKE18366Z
, DjmJobViewQ, 0xe00081e4.
[9172] 04/12/16 10:02:30 12 CDjmBO, Initialization Complete, djmEnabled is false
, nRetval:0.
[9172] 04/12/16 10:02:30 12 Deleting any existing large flat msg files, Filename
:C:\Program Files\Symantec\Backup Exec\Data\*.MGQ
[9172] 04/12/16 10:02:30 12 DjmBO=12. : Initialization Complete. CASO:0, APPO:0
, DjmEnabled:0, Mgr:0, Clt:0, CasoServer:. isAdammDBLocal:1
[9172] 04/12/16 10:02:30 12 DjmBO: ProductType=0x1. Standalone=0x01, CAS=0x02,
MMS=0x04, SSOPrim=0x10, SSOSec=0x20
[9172] 04/12/16 10:02:30 12 CDjmBO, DumpMachineExTable: After DJM Initialize.
[9172] 04/12/16 10:02:30 12 N:SPOKE18366Z, ID:F599A1F8-4147-4C8C-BEFE-F18739
6A4D7C, ServerFlags:Lcl:1,Cas:0,MMS:0,AdmLoc:1,SSO2:0,MQStp:0,Disabled:0,Pau:0,s
hwLJ:0,CASSup:1,NicPch:1,MS:1,isClus:0,isPrt:0,, AdammID:A357055E-3080-4BAC-BD5E
-6588620FBACA, V:14.1 1786.1093, CatM:0, CloudT:0, Node:SPOKE18366Z, LastR:12/04
/2016.
[9172] 04/12/16 10:02:30 -1 END Initialize Name=BO_DJM ID=12 i=12
[9172] 04/12/16 10:02:30 -1 START Initialize Name=BO_REPORTS ID=-1 i=13
[9172] 04/12/16 10:02:30 13 Reports: Using default language = _EN
[9172] 04/12/16 10:02:30 13 Reports: Initialize for language = 1
[9172] 04/12/16 10:02:30 13 Reports: Setting remote server locations.
[9172] 04/12/16 10:02:30 13 Reports: Loading any new reports.
[9172] 04/12/16 10:02:31 13 Reports: Report Engine started.
[9172] 04/12/16 10:02:31 13 Reports: Initializing CRF.
[9172] 04/12/16 10:02:31 13 Reports: Initializing CRF Failed. ERROR CReportsBO::
Initialize()
[9172] 04/12/16 10:02:31 -1 Business Object 13 failed to initialize:10
[9172] 04/12/16 10:02:31 -1 RpcXfaceServiceMain: InitializeBOs() failed, BO:13,
nRet:10
[1820] 04/12/16 10:02:31 05 CAdammAdminBO: Using default runtime for daily non-D
B maintenace (UTC): 04/12/2016 03:00:00, (Local):04/12/2016 04:00:00.
[1820] 04/12/16 10:02:31 05 CAdammAdminBO: Current runtime for daily non-DB main
tenance is set to : 04/12/2016 04:00:00.
