Forum Discussion

Melvin_Batenbur's avatar
Melvin_Batenbur
Level 3
15 years ago

The device, \Device\Scsi\adpu3201, did not respond within the timeout period


For the past week I have been getting botherd by Backup Exec with the following error: (Server: "xxx") The device, \Device\Scsi\adpu3201, did not respond within the timeout period. Every once in a while I get like 500 e-mails with this error. After some Google and reading this forum, I found out it has to do with some kind of SCSI error, but in almost every case something fails on the Backup itself. How ever this is not the case for me. Backup is still running perfectly without any errors what so ever. Mostly we can replicate this error after a reboot of the server or restarting the Backup Exec services.

Does anyone have any clue where I can start looking for solving this error?

Thank you very much!
12.x and Earlier
Backup and Recovery
Backup Exec
Backup Exec (media server only)
Backup Exec Infrastructure Manager
  • sksujeet's avatar
    sksujeet
    15 years ago
    Go to windows event viewer and take a backup if you want and delete all the events. Clear all of them and recycle the BE services. Make sure your RSM(removable storage services) is disabled on BE server
  • sksujeet's avatar
    sksujeet
    Level 6
    15 years ago
    Be is generating these errors from the scsi interface. Please check what all scsi devices you have connected to your server. Make sure all of them are plugged properly, you can try unplugging and plugging them backup in. Try to recycle the scsi devices and the server to see it resolves the issue
  • Melvin_Batenbur's avatar
    Melvin_Batenbur
    Level 3
    15 years ago

    Currently only have one SCSI device on the server and that is our IBM tapedrive. What I have tried so far: Shutting down the server, unplugging and plugging the scsi cable, turn on the server. Unfortunately the error remains. So then I tried to recycle the scsi devices and the server, but no luck either. I am going to try the other SCSI port we have on the server, but on recommendation of IBM we should remain at the current one.
  • sksujeet's avatar
    sksujeet
    Level 6
    15 years ago

    Make sure RSM is disabled. If that is also disabled then try to run a repair of BE from add remove programs. Unplug the IBM tape device completely and recycle the server. Try to launch the BE to see if it still gives the error. If it still gives the error then it is pulling it from the BE database or event viewer.

    In that case go to windows event viewer and delete all the events. Clear all of them.
    Above steps should resolve it
     

  • sksujeet's avatar
    sksujeet
    Level 6
    15 years ago
    Go to windows event viewer and take a backup if you want and delete all the events. Clear all of them and recycle the BE services. Make sure your RSM(removable storage services) is disabled on BE server
  • Melvin_Batenbur's avatar
    Melvin_Batenbur
    Level 3
    15 years ago

    Woow! Never thought that clearing the entire windows event viewer could actually solve this problem. Do you have any idea why clearing the event viewer can result into stopping this error?
  • sksujeet's avatar
    sksujeet
    Level 6
    15 years ago
    Yes I have seen it before as well. What happens is that Backup Exec keep pulling that information from the event viewer and if we clear it from the event viewer it has no where to pull it from.