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eadmin17's avatar
eadmin17
Level 2
14 years ago

The following error was returned when opening the Exchange Database file:

Hello,
I want to take full backup of Exchange 2010 sp2 gives the following error. Could you help. Thanks

Symantec Versiyon :Backup Exec 2010 R3 Rev.5204

Exchange 2010 sp2

"Cannot extract mailbox messages from the Exchange backup"
Final error: 0xe0000397 - Cannot extract mailbox messages from the Exchange backup.

 

Best regard. good works

2010
Backup and Recovery
Backup Exec

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  • nearyou's avatar
    nearyou
    Level 3
    14 years ago

    Please check

    1) Whether you have given the proper rights to the account with which you are backing up.

    2) Verify that same exchange version management tool is installed on Backup exec server

    3) Verify Mapi CDO is installed on exchange servers.

    4) And if you are taking backup to B2D through NAS verify that the hardware is in SCL.