The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.

I think this is the article talks about your problem and with a solution:

http://www.symantec.com/business/support/index?page=content&id=TECH160277

APR

Ok my question is why does it do that?

I have media in the tape drive it runs for all other jobs. Why is this particular server requesting media to be inserted and why does it not ask that for any other job. Not that I want it to do this for any other server.

I guess just why is it asking for media?

Ok , I would require Little more Information to get this narrowed down...

1. How Many Backup runs to tape a in a Day ?
2. Whats the capaicty of the tape and is that standalone or a Tape Library?
3. is this the backup job that runs last afterall the jobs?

Kind regards

APR

1. 10 Backup jobs run to tape
2. The tape drive will do 781GB LTO4
3. The two servers it happens on are in the middle of the duplicate to tape jobs that run every night.

So the above change did not fix the issue. It just fails. Here is the entire job log from one of the backups that are failing. I honestly don't get it. In the job log it almost looks like it completed. But at the end it just failed.

Job Log for Backup 00187-Tuesday Tape

Job server: USMNNPP-BU
Job name: em01.emed.loc-Backup 00187-Tuesday Tape
Job started: Wednesday, August 21, 2013 at 8:03:35 AM
Job type: Duplicate
Job Log: BEX_USMNNPP-BU_01844.xml

Drive and media mount requested: 8/21/2013 8:03:35 AM

Drive and media information from media mount: 8/21/2013 8:03:35 AM
Robotic Library Name: Robotic library 0001
Drive Name: Tape drive 0001
Slot: 2
Media Label: LT1001L4
Media GUID: {f6e7c1c6-8e8c-4090-a68a-3f3d848a0f85}
Overwrite Protected Until: 8/22/2013 7:54:07 AM
Appendable Until: 8/22/2013 7:54:07 AM
Targeted Media Set Name: Keep data for 1 Day
Keep for: 1 Day(s)


All Media Used
 LT1001L4

Drive and media mount requested: 8/21/2013 8:03:35 AM

Drive and media information from media mount: 8/21/2013 8:04:06 AM
Drive Name: Disk storage 0001
Media Label: B2D002744
Media GUID: {d5f6e927-1fbd-4621-8968-dd2ad43631f3}

Media operation - Append to media, overwrite if no appendable media is available.

Compression Type: Hardware [if available, otherwise none]

Encryption Type: None

DirectCopy to tape: Disabled

Backup set #1: "em01.emed.loc-Backup 00187-Tuesday"
Backup of "\\em01.emed.loc\D: Data"
Backup performed on 8/20/2013 at 6:28 PM
Storage media #1: "Media created 8/20/2013 6:28:28 PM"

Backup set #3: "em01.emed.loc-Backup 00187-Tuesday"
Storage media #1: "Media created 8/21/2013 2:52:53 AM"

Duplicate started on 8/21/2013 at 8:06:09 AM.
Duplicate completed on 8/21/2013 at 8:06:25 AM.

Backed up 4 files in 4 directories.
Processed 99,173 bytes in  16 seconds.
Throughput rate: 0.355 MB/min

Drive and media mount requested: 8/21/2013 8:06:25 AM

Drive and media information from media mount: 8/21/2013 8:06:25 AM
Drive Name: Disk storage 0001
Media Label: B2D002746
Media GUID: {e48c7715-2a41-442a-8d96-3dd0075eda45}

Backup set #1: "em01.emed.loc-Backup 00187-Tuesday"
Backup of "\\em01.emed.loc\C: system"
Backup performed on 8/20/2013 at 6:28 PM
Storage media #1: "Media created 8/20/2013 6:28:28 PM"

Backup set #4: "em01.emed.loc-Backup 00187-Tuesday"
Storage media #1: "Media created 8/21/2013 2:52:53 AM"

Duplicate started on 8/21/2013 at 8:06:25 AM.
Duplicate completed on 8/21/2013 at 8:06:40 AM.

Backed up 121 files in 77 directories.
Processed 29,532,061 bytes in  15 seconds.
Throughput rate: 113 MB/min

Job ended: Wednesday, August 21, 2013 at 8:09:17 AM
Completed status: Canceled
The job was canceled because the response to a media request alert was Cancel, or because the alert was configured to automatically respond with Cancel, or because the Backup Exec Job Engine service was stopped.

If this is a Stand Aloone Tape Drive and Eject after Job complets is selected, Would you be able to deselect the Options?

Kind regards,

Arul Prasad R

I just checked the jobs running before and after. Eject after job completes is not checked. Also I checked the job that is failing and it does not have Eject after job completes checked either. Where else could this setting be located? My tape drive is an HP Autoloader 1x8 G2 with an LTO 4 Drive.

This seems to be something Else , Either theDuplicate is requesting for a second tape or its failing due to the Source resource is not avaiable.... would you be able to recreate the Job and see how it goes....

If Possible enable SGMON:

http://www.symantec.com/business/support/index?page=content&id=TECH52476

and send it across..

Kind regards

APR

Sure which debug logs should I enable?

for this Device and Media and job engine should do.....