The ordinal 573 could not be located in the dynamic link library

I recently started getting this error message when attempting to view any completed job log in BE 2012.  I'm not sure what changed, but I remain unable to view job logs now.  I did find a microsoft article about this error message:

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/the-ordinal-573-could-not-be-located-in-the/848170de-a044-4393-920a-ff81f20f3043

However, the solution that worked for others - removing specific MS updates - does not apply in my situation because those updates are not installed on my BE 2012 server.

Does anyone know how I could resolve this error?