Forum Discussion

abill's avatar
abill
Level 2
7 years ago

The path appears to be an invalid path. Please ensure the server name and share name are correct.

I have downloaded a trial version of Backup Exec version 20.2 rev 1188, but I can't add my storage.

The error I get is "The path appears to be an invalid path.  Please ensure the server name and share name are correct."

I've found this document: https://www.veritas.com/support/en_US/article.100028740, but it still doesn't work.

The storage device is in DNS, and it's pingable from the BE server. The user also has full read/write to it.

I'm trying to add it as disk storage.

Also, I can map the drive through Windows, but I can't see it as a local disk from the drop down.

20
windows server 2012
  • Stephen_Kent's avatar
    Stephen_Kent
    7 years ago

    Ok...Thanks for the update. I'm thinking this is probably a permissions issue. The Backup Exec service account needs to have permissions to the share. Check to see if the account has permissions to the share. If the share is on a NAS that isn't part of the domain, create an account that matches the Backup Exec service account and grant it permissions.

  • Stephen_Kent's avatar
    Stephen_Kent
    Level 4
    7 years ago

    Ok...Thanks for the update. I'm thinking this is probably a permissions issue. The Backup Exec service account needs to have permissions to the share. Check to see if the account has permissions to the share. If the share is on a NAS that isn't part of the domain, create an account that matches the Backup Exec service account and grant it permissions.

    • abill's avatar
      abill
      Level 2
      7 years ago

      Thanks, it's working now. As you mentioned, I had to add a user to the NAS, with the same userid/passwd as the service account. I also had to add the information in the Windows Credentials Manager.

      Regards

       

      • Bharathkumar96's avatar
        Bharathkumar96
        Level 1
        2 years ago

        Hi   

        I am bharath  we are using backup exec 2015  , Before the is running fine in NAs now they changed Domain administrator password now i am using new password  we also update the nas , 

         We able to take share from backup server but we are unable to add the storage

        The error I get is "The path appears to be an invalid path.  Please ensure the server name and share name are correct."

         please help on this 

  • Stephen_Kent's avatar
    Stephen_Kent
    Level 4
    7 years ago

    You cannot add a mapped drive in Backup Exec. The way you would actually add remote storage would be to give it the path to the share.

    So if the storage is on ServerX in a share called MyShare, you would add the path as \\ServerX\MyShare just like you're mapping a drive to it. You can NOT map that to say a X: drive on the Backup Exec server and used that X: drive as a storage location.

    • abill's avatar
      abill
      Level 2
      7 years ago

      Hi Thanks for the reply.

      I'm still not able to add the storage using the UNC path even though the host is resolvable.

      Regards

       

       

      • pkh's avatar
        pkh
        Moderator
        7 years ago

        You must grant the BE sign-in account full read/write authority to the entire NAS, not just the share.