Forum Discussion

bert_geiger's avatar
bert_geiger
Moderator
3 years ago

"Trust not established" msg in Backup of Enterprise Vault Directory on

Szenario: BE 21.4, Enterprise Vault 14.1. Backup via EV Agent which shows "Directory on..." as item to back up.

The backups seem to back up the correct data (DBs, Partitions, Indexes) but right at the end the message

"Backup Exec cannot connect to the remote agent because a valid trust does not exist between the remote agent an the Backup Exec server"...

And no, you can't add the remote server because it's not a server, it consists of objects like SQL DBs and server, and "establish trust" is greyed out for the "Directory on..." "Server". The displayed error code E0009B86 is nowhere to be found, either.

The really curious fact is that the immediately following Verify job completes successfully, and with the exact data the failed job backed up, and all the Backup Sets are available for restore.

Naturally I tried all kinds of restarts, but to no avail. I might add that I have two BE servers and two EV servers, both showing the same symptoms.

The fact remains that I have failed backup jobs daily - and that is a bit hard to explain to the customer...

Any hints/suggestions/experiences are welcome

Regards, Bert

21
Windows Server 2016
  • RogRubin's avatar
    RogRubin
    Moderator
    3 years ago

    Hi Bert, 
    EV 14.1 is not yet supported with Backup Exec, this includes the current version of BE 22
    There are plans to support it in future versions of Backup Exec.
    I would recommend checking the Software Compatibility List (SCL) from time to time or when a new version is released to see if EV 14.1 is listed.
      
     

    • bert_geiger's avatar
      bert_geiger
      Moderator
      2 years ago

      Hi RogRubin,

      sorry for the late reply - I was on vacation :)

      I do know that EV 14.3 is not supported due to the introduction of snapshots. The SCL initially (March '21) read only that version EV 14 is supported with BE 21.1 and later (I found out the hard way that that is not true, but I thought 14.1 should be). But the EV SCL of today says that EV 14.1 IS SUPPORTED ), cf. footnote 14; only EV 14.2 is "pending" and 14.3 is not even mentioned. So I expect my combination of BE 21.4 and EV 14.1 to work without any problems and strange error messages! You see, even the reports like overnight summary list the jobs as "Completed Success" (Error Category is blank) which makes it even harder to understand why the job monitor acts up...

      Regards, Bert

  • PJ_Backup's avatar
    PJ_Backup
    Moderator
    2 years ago

    Hi Bert,

    Do you have the link to the document that shows EV 14.1 is supported, as both the BE 21 SCL:
    https://www.veritas.com/content/support/en_US/doc/BE_21_SCL - Backup Exec 21 - 21.x Software Compatibility List (SCL)

    and the BE 22 SCL:
    https://www.veritas.com/content/support/en_US/doc/BE_22_SCL - Backup Exec 22 - 22.x Software Compatibility List (SCL)

    both only show up to EV 14.0 (on pages 26 & 27 respectively).

    For reference the BE Compatibility page (for links to all the SCL/HCL & Admin guides) can be found here:
    https://www.veritas.com/content/support/en_US/article.100040087 - Backup Exec Compatibility List Home Page

     

  • RogRubin's avatar
    RogRubin
    Moderator
    2 years ago

    Hi Bert

    Just as info; I can see why you understand the current EV SCL the way you did and I have passed that conflicting information to the responsible EV team so it can be adjusted to reflect the same information as the BE SCL.

    In regards to your question; the BE SCL is the one with the correct information.