Forum Discussion

BHEL-EDN's avatar
BHEL-EDN
10 years ago

Unable to activate Backup Exec 12 using ".slf" file

We have purchased symantec Backup Exec 12 for our projects. We have installed the product on our server with Windows 2008 R2 Standard SP1 OS. However at the activation page, we get an option to enter a key in alphanumeric combination only. There is no option to browse for a ".slf" file. Please let us know the procedure to activate the product with a ".slf" file.

 

Thanks

2012
Backup and Recovery
Backup Exec
Licensing
Windows Server (2003-2008)
  • CraigV's avatar
    CraigV
    Moderator
    10 years ago

    ...BE 12...as in BE 2012? Run the installation and let it complete.

    once done, try adding the license key in.

    Thanks!

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    .slf files are available for license activation only from Backup Exec 2012 onwards. Assuming you are using BE 2012 and not BE 12.0 (both are different versions), then pls contact the Licensing Team to confirm you have the right .slf

    If you are using BE 12.0 and not BE 2012, then prior versions of BE such as BE 2010, BE 12.5, BE 12.0, BE 11 require an alpha-numeric license key. This can be obtained by contacting the Licensing Team

    Also, BE 12.0 does not support Win 2008 R2. You would require atleast BE 2010 onwards.

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    10 years ago

    Backup Exec 12 is not using SLF files, but license keys.

    You may have to contact Symantec Licensing support to downgrade your license to a previous version.

  • pkh's avatar
    pkh
    Moderator
    10 years ago
    Unless you have a very good reason, you should not use either BE or 12 BE 2012. The former is either EOL or close to it and the latter has some missing features. You should contact the Symantec Licencing department to find out the version of BE that your .slf files are good for and use that version instead