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motorin_andrej's avatar
motorin_andrej
Level 3
13 years ago
Solved

Unable to connect to vCenter. A communication error occurred.

Hi,

I recently upgraded to Backup Exec 2012 from Backup Exec 2010.

vCenter version 5.

All licensed.

When I add a server vCenter to Backup Exec get the following message:

"Unable to connect to "VMVCM::\vCenter\Virtual Center". A communication error occurred."

System account is configured to connect to vCenter, under this account I am connected to a vCenter in vSphere Client. But with this account can not add a server vCenter to Backup Exec 2012.

 

The account is set up in accordance with Article:

http://www.symantec.com/business/support/index?page=content&id=TECH129645

 

What am I doing wrong?

 I would like to receive official information about configuring permissions account for vCenter+Backup Exec 2012

Sorry for my English.

Backing Up
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  • ArulPrasad's avatar
    ArulPrasad
    Level 6
    13 years ago

    try turning off UAC on the media server , Reboot and readd the vcenter in the server.

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    13 years ago

    Is there a firewall between the backup exec server and the vCenter server ?
    If so make sure the correct ports for vCenter are open.

  • motorin_andrej's avatar
    motorin_andrej
    Level 3
    13 years ago

    ZeRoC00L,

    No firewall between servers.

    Console vSphere Client is installed on the server BackupExec.

    And vSphere Client successfully connects to vCenter Server on a standard port (902).

    BackupExec also uses port 902 to connect to the vCenter.

    Thanks for the reply.

  • Colin_Weaver's avatar
    Colin_Weaver
    Moderator
    13 years ago

    Are you askign abouth vCenter/ESX 5.0 or 5.1 (5.1 is not yet supported so might be the issue)

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    13 years ago

    What if you try to connect to vcenter with a full admin account, does that work ?

  • motorin_andrej's avatar
    motorin_andrej
    Level 3
    13 years ago

    Thank you all.

    When adding a vCenter I used the short name of the server.
    After I specify the full name of the server (vcenter.firma.cis), server was added successfully.

     

    But there was another problem. When the job backing up virtual machines get the error:

    V-79-57344-38277 - Unable to open a disk of the virtual machine.

    VixDiskLib_Open() reported the error: Invalid connection handle

    This error occurs for any choice of transfer mode (SAN, NBD), as well as with and without technology GPT.

    BackupExec server installed on a physical machine, Backup Exec 2012 version 14.0 build 1798 (64-bit).

    Articles referenced in the job log (http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=V-79-57344-38277) solutions to this problem have not.