Forum Discussion

prasadk's avatar
prasadk
Level 3
7 years ago

Unable to start Backup Exec Deduplication Multi-threaded Streaming Agent service

Backup exec service "Backup Exec Deduplication Multi-threaded Streaming Agent service" is in stopped state. Not able to start this service. Restarted all the backup exec services but still this service is in stopped state.

Error while trying to start this service:

Windows could not start the Backup Exec Deduplication Multi-threaded Streaming Agent on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 0.

This service is configured with backup exec account and in Manual mode. Able to start the backup exec and the backup jobs are also running. Rebooting the server may start this service but do not want to restart the server. Please help us to  to start this service without rebooting the server.

20
Windows Server 2012 R2
  • DevG's avatar
    DevG
    Level 4
    7 years ago

    Hello,

    By default, "Backup Exec Deduplication Multi-threaded Streaming Agent service" is set to Manual and use Domain/username account. Even though it is an on-demand service which starts when required, manually starting the service should also work. Since it is not starting manually and giving error, please check the following and see if it solves the issue:

    Ensure that the log directory specified in the mtstrm.conf file exists, as follows:

    1.Open the mtstrm.conf file, located in C:\Program Files\VERITAS\Backup Exec

    2. Examine the "LogPath" setting. By default it should be set to something like "C:\Program Files\VERITAS\Backup Exec\\logs" [note the two \\ ]

    3. If the directory does not exist, create it. Or, if Logs location is changed to other drive, modify the mtstrm.conf file to reflect that location.

    4. Start the service. If you created the log directory correctly, the service should start.

    Regards,

    Devang Gandhi