Update HOTFIX 354403

Hello

 How are you installing the hotfix, through live update or manually?  What version of Backup Exec you are using ?

I guess you have BE11d SP4. As a workaround trying installing SP5 which includes all the previous service packs and hotfixes.

Below is the link for SP5

For 32 bit server http://support.veritas.com/docs/340466
For 64 bit server http://support.veritas.com/docs/340467

I had the same issue, here's how I solved it.

1. Run Live Update (Tools->LiveUpdate from BackupExec).
2. Close your BackupExec window (and make sure it's not open elsewhere, like another RDP session)
3. Start->Run 'services.msc'
4. Stop all BackupExec services
5. Go back to the LiveUpdate window and continue. It should finish now.

After it's done, check the Event Viewing (Application) to see if you need to restart to apply everything (I did).

If that doesn't solve your problems, you should look in the BackupExec for Windows Servers Installation Log for hints as to why the install failed:
C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\bkupinst.htm (2003)
C:\ProgramData\Symantec\Backup Exec\Logs\bkupinst.htm (2008)

Thanks for help, i will try to use those steps and I will write if that helps me.

Thanks guys, you are right. I installed sp5 and now everything is working OK. Regards