Forum Discussion

Marcopolo's avatar
Marcopolo
Level 6
14 years ago
Solved

Upgrading from 2010 build 2896

Started the process of upgrading to R3 and have run into a few queries.

The pre check warned and suggests upgrading to the lastest updates, which I've done and completed successfully but is still reporting it. I then ran the same process for R2 and it reported the same.

So what's the story here then!

Secondly, it's reporting a tape drive is not working or not connected for a unit that is no listed in the devices

Any ideas?

Backup and Recovery
Backup Exec
  • Sam_Dickens's avatar
    Sam_Dickens
    14 years ago

    You should be fine to go ahead with the upgrade.  If you have to, you can clean up the device after the upgrade.

     

    Thanks!

  • RahulG's avatar
    RahulG
    Level 6
    14 years ago

    Before upgrading I would suggest you to stop the backup exec service and  Make a copy of data and the catalog folder so incase if some thing goes wrong you dont loose any infromation .

    It is the recommended best practice to run Live Update prior to updating Backup Exec to a newer version. This ensures any and all patches are applied prior to the upgrade that could potentially hinder the upgrade process.If still it gives you the same error Delete the temp folders from Backup exec directory.

    If there is any device which is offline or which no more exisit make sure you delete it from the console and then proceed with the upgrade.

  • Marcopolo's avatar
    Marcopolo
    Level 6
    14 years ago

    Thanks,

    Already copied the Data and Catalog folders, which I performed pre and post of running live update and according to Live Update BE2010 is upto date.

    The device which is listed in the R2 pre-check does not exist, there is no mention of it in the R3 pre-check, just this.

    Warning
      One or more devices on this computer are either not connected or not working

    I deleted it a while back and editing the existing completed jobs that were set to us it, since you have to do before deleting a device.

    Any other ideas?

  • RahulG's avatar
    RahulG
    Level 6
    14 years ago

    I guess the some issue with the Backup exec database . Please performt eh following steps to run a extensive repair for the database .

     
    1.Go to the <Drive Name>:\Program Files\Symantec\Backup Exec directory (default location), and double-click on BEUtility to run it (Figure 1)
    2.Expand Known Media Servers, right-click on All Media Servers, select New Media Server, enter the name of the media server, and click OK
    3. In the right window pane, select the Backup Exec media server, and then click on each of the below mentioned options
    a Repair Database from the Database Tasks options in the left window pane (Figure 2)
    b Check database consistency
    c Age database
    d Compact  database
    e Rebuild Database Indices
    The Operation Progress dialog box will appear, indicating each of the process completion.  
  • Marcopolo's avatar
    Marcopolo
    Level 6
    14 years ago

    Done all that, though your instructions need a little work. :)

    No errors found and all completed successfully

  • Sam_Dickens's avatar
    Sam_Dickens
    Level 3
    14 years ago

    You should be fine to go ahead with the upgrade.  If you have to, you can clean up the device after the upgrade.

     

    Thanks!

  • Marcopolo's avatar
    Marcopolo
    Level 6
    14 years ago

    Cheers, I think I'll run the upgrade and then update the remote agents.

  • RahulG's avatar
    RahulG
    Level 6
    14 years ago

    You can use the Device Configuration wizard to clean up the drive later after the upgrade.