Forum Discussion

Kashan_Nawaz's avatar
10 years ago

upgrading license from BE 2012 to 2014

Hi team

 

i need help to upgrade the license. i purchase BE 2012 license but due to some issue i start using BE 2014 but the license key of 2012 is not working on.

kindly confirm me either it is possible to upgrade my license..????

6 Replies

  • With a valid support contract you are eligible for a free upgrade.

    I would suggest you to contact Symantec Licensing Team to help you out with the licensing issue.

    For contact info refer to http://www.symantec.com/docs/HOWTO42310

  • You can install and useBackup exec in Evalaution mode for 60 days.

    You may refer the following link to 

    For product version UPGRADE license keys:
    https://licensing.symantec.com/VU-video/VU_process.html

    http://www.symantec.com/business/support/index?page=content&id=TECH51162

    Incase you have any issue Contact Licensing team as suggested by AmolB

  • Hi Amol/ Rahul

     

    I already tried to mail and also get new license but not working and video link are not opening.

    well i already allign Technical support for this purpose.

     

    Thanks

  • Kashan, Could you elaborate what is not working?

  • Instead of support which does not handle licensing matters, you should call the Symantec Licencing department. Call your local Symantec support number and select option 2
  • https://licensing.symantec.com/VU-video/VU_process.html

    this link is not working 

    and the new updated license which was share by symantec team through mail was not working and show error "invalid license."

    also i already allign support team of symantec so hopefully both issue will be resolve by today