Forum Discussion

sicario's avatar
sicario
Level 2
10 years ago
Solved

v-79-57344-34070 Snapshot error, backup fails

Hi Community,

i´m trying to get an VM backup on an Windows Server 2012 R2 to work. BE 15 (1180 with latest FP3) is installed plus the corresponding agent on the target server which is also Server 2012 R2.

The error message is:

Endgültiger Fehler: 0xe0008516 - Die für den Snapshot angegebene Datenbank wurde nicht gesichert, da die Datenbank nicht bereitgestellt war. Endgültige Fehlerkategorie: Systemfehler Zusätzliche Informationen zu diesem Fehler finden Sie unter der Verknüpfung V-79-57344-34070

Before applying update fp3 backup was running fine.

vssadmin list writer output is ok (no errors).

What to do?

Thanks

15
Backup and Recovery
Backup Exec
Windows Server (2003-2008)
  • VJware's avatar
    VJware
    10 years ago

    Thanks for the confirmation. Google translated the error as  - "The specified for the snapshot database was not backed up because the database was not provided" and this usually comes up for Exchange databases.

    Are you backing up a mixture of Windows & Linux VMs in the same backup job ? If yes, then split the jobs so that there is one job for Windows VMs & the other for Linux VMs.

    For the Linux VMs, do ensure all GRT options are disabled.

    Lastly, is the version, flavor of Linux mentioned in the Software Compatibility List ?

5 Replies

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Was the remote agent on the VM updated with FP3 as well ?

    Do ensure AOFO option is not enabled for the Exchange backup.

    Lastly, have a look @ these KB articles as well -

    https://www.veritas.com/support/en_US/article.TECH140368

    https://www.veritas.com/support/en_US/article.TECH72903

  • sicario's avatar
    sicario
    Level 2
    10 years ago

    Hi VJware,

     

    thanks for the reply. AOFO is not enabled and it´s not an Exchange backup i´m trying to create. It is a backup of a Linux guest machine on an Hyper-V host.

    I will look up the recommended articles now and will provide feedback asap.

     

    Thanks

  • sicario's avatar
    sicario
    Level 2
    10 years ago

    Hi VJware,

    this post doesn´t apply to my problem because there is no exchange server installed on the guest server. It´s a linux machine.

    https://www.veritas.com/support/en_US/article.TECH140368

    The latter link points to nowhere in my search for a solution. There are no errors of VOLSNAP or VSS in the eventlog.

    https://www.veritas.com/support/en_US/article.TECH72903

     

  • VJware's avatar
    VJware
    Level 6
    10 years ago

    Thanks for the confirmation. Google translated the error as  - "The specified for the snapshot database was not backed up because the database was not provided" and this usually comes up for Exchange databases.

    Are you backing up a mixture of Windows & Linux VMs in the same backup job ? If yes, then split the jobs so that there is one job for Windows VMs & the other for Linux VMs.

    For the Linux VMs, do ensure all GRT options are disabled.

    Lastly, is the version, flavor of Linux mentioned in the Software Compatibility List ?

  • sicario's avatar
    sicario
    Level 2
    10 years ago

    Hi VJware,

    i did a reboot on the Server that is hosting the guest machine which has a Debian wheezy Linux on it. The Linux is backed up offline so there is no need for a remote agent. The remote agent is installed on the Hyper-V Server that is hosting the guest machine.

    Thanks for the advice for backing up correctly a linux machine.