Forum Discussion

hgcs's avatar
hgcs
Level 4
14 years ago

v-79-57344-760

Hi!

 

I would like to restore

 The log contains these items:

Completed status: Failed Final error: 0xe00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information. Final error category: Resource Errors For additional information regarding this error refer to link V-79-57344-760

Restore- \\XXX1.dom.local\Microsoft Information Store\Mailbox Database AA060 XXX1
V-79-57344-760 - Unable to open the item Database - skipped.

Restore- \\XXX1.dom.local\Microsoft Information Store\Mailbox Database AA060 XXX1
Item XXX1\hidden\Database\XX YY [xx-yy]\Top of Information Store\Inbox\mail_header was skipped by the user.

 

I checked these:

http://www.symantec.com/business/support/index?page=content&id=TECH146880

Opening the https://localhost/EWS/Exchange.asmx I get the "There is a problem with this website's security certificate." error but choosing the "Continue to this website (not recommend) I can see the xml content. Is this the origin of the MAPU error or not? I think, not.

In the Backup Exec 2010 R3 Admin, Tools, Notification Configuration Properties does not contain MAPI configuration and I don't have a MAPI client installed on Windows Server 2008 R2, Exchange Server 2010 (SP1, Update Rollup 6). Should I install a MAPI client or Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) ?

This http://www.symantec.com/business/support/index?page=content&id=TECH51740 says Microsoft Exchange Server MAPI Client and Collaboration Data Objects (MAPI/CDO) must be installed on the Exchange 2007 Server only.

Or any idea?

2010
Backup and Recovery
Backup Exec
Restore

18 Replies

  • Striker_303's avatar
    Striker_303
    Level 6
    14 years ago

    No need to install MAPI CDO client,

    Is the CAS server same as  Mailbox or differenet? also is it stand alone exchange server

    or DAG enabled?

  • hgcs's avatar
    hgcs
    Level 4
    14 years ago

    CAS server is same as Mailbox server. Standalone server, DAG is disabled.

  • Striker_303's avatar
    Striker_303
    Level 6
    14 years ago

    Check Proxy on Exchange Server by running:

    netsh winhttp show proxy

    If found disable it by:

    Netsh winhttp reset proxy

    Also make sure media server and remote agent both updated to R3 with all updates.

  • hgcs's avatar
    hgcs
    Level 4
    14 years ago

    I have checked and no actions are required:

    1.; C:\Windows\system32>netsh winhttp show proxy

    Current WinHTTP proxy settings:

        Direct access (no proxy server).

    2.; "The Backup Exec Remote Agent for Windows System has been detected on target computer "x". There are no updates or upgrades required at this time."

     

  • Striker_303's avatar
    Striker_303
    Level 6
    14 years ago

    1. The media server MUST be x64 bit as the Exchange tools will not intall on a 32 bit server. (Have you installed this?)

    2. The account that Backup Exec attaches with must be an Domain Administrator and local admin on exch server.

    3. Needs Exchange Organization Admin group membership.  
    ( http://www.symantec.com/docs/TECH126587 )

    4. For GRT to work, the account must have a mailbox assiciated with it.

    5. The mailbox needs to be active, and cannot be hidden.

    Also make sure BE 2010R3 is updated to latest and updates are pushed to remote agents on Exch server.

    Not a great idea to disable GRT, an imp feature which lets you restore individual mails or mailbox.

  • hgcs's avatar
    hgcs
    Level 4
    14 years ago

    1. The media server MUST be x64 bit as the Exchange tools will not intall on a 32 bit server. (Have you installed this?) 

     

    Should I install the Exhchange server tools on the x64 bit  media server?

  • Striker_303's avatar
    Striker_303
    Level 6
    14 years ago

    Is you backup Exec media server 32 bit or 64 bit?

     

    To backup Exch 2010, You can use Win 2008 -64 or 2008R2 (These tools will not install on win 2003 64) as media server

    and need to install Exch managment tools on it

    refer this: http://technet.microsoft.com/en-us/library/bb232090.aspx

  • hgcs's avatar
    hgcs
    Level 4
    14 years ago

    The media server is 64 bit. I am going to install the Exch management tools on it.

  • hgcs's avatar
    hgcs
    Level 4
    14 years ago

    Nothing has changed.

    I would like to restore some a-mails but i got error

    "Error : e00002f8 - Cannot open one or more mail messages because of unknown MAPI errors. Review the job log for more information.
    For additional information regarding this error refer to link V-79-57344-760"