Forum Discussion

christian1707's avatar
christian1707
Level 3
14 years ago

Verify remote agent on Debian/Linux

Hi all,

I've recently been receiving backup errors on a few of our Debian servers:

 

124.100 - Image/Tracs server -- The job failed with the following error: The media server could not connect to the remote computer. The remote computer may not be running the Backup Exec Remote Agent for Windows/Linux. Make sure that the correct version of the Remote Agent is installed and running on the target computer.

Can someone please tell me how to verify the remote is actually installed, and is running; maybe the debian commands - i've been struggling to locate them with the help of Google!

Many thanks,

Christian

2010
Agents
Backup and Recovery
Backup Exec
  • itsmeaffinity's avatar
    itsmeaffinity
    Level 6
    14 years ago

    Hi

     

    Can you please verify what is version of backupexec  & debain with updates

     

    1. Stop the RALUS by executing the command  /etc/init.d/VRTSralus stop  and to start again at end enter start

     

    2 ps -ef | grep beremote

     

    If this help mark this as solved

     

     

    Thank You

  • christian1707's avatar
    christian1707
    Level 3
    14 years ago

    Hi,

    Thanks for the commands. I had to test something asap so i just went and rebooted the entire server. If the job kicks off and completes fine i'll assume it was the service that had an issue. I'll use that command if i still have issues.

    FYI i'm using Backup Exec 2010. The version of Debian is "Lenny" if that helps.

    Thanks!

  • itsmeaffinity's avatar
    itsmeaffinity
    Level 6
    14 years ago

    Hi

     

    Thanks for your response & if this has helped you can you please mark it solved

     

    Thank You

  • Sush---'s avatar
    Sush---
    Level 6
    14 years ago

    After checking the Software Compatibility List (SCL) for BE 2010 R1 and R2 forund the following information:

    Debian

    Name Version Service Pack CPU Architecture
    GNU/Linux [1] [2] 4.0  r7

     x86-32bit
    GNU/Linux [1] [2] 4.0 (x86-64) r7 x86-64bit
    GNU/Linux 5.0   x86-32bit
    GNU/Linux 5.0  (x86-64)   x86-64bit

         1. Requires the 'libstdc++5' package installed as root (on the Linux machines) before RALUS is installed. Command: apt-get install libstdc++5

    2. There are several NAS vendors that use Debian linux as the core of their platform. This statement is true for some products from NETGEAR, Open-E, and others.Check with your NAS vendor for the underlying operating system and version before determining compatibility with Backup Exec.

     

    So looking at the above information I do not think that Debian "Lenny" is supported.

    Here is the link for SCL " http://www.symantec.com/docs/TECH137682 "

     

    Thanks,

    -Sush...
     

  • christian1707's avatar
    christian1707
    Level 3
    14 years ago

    Hi

    I tried the command /etc/init.d/VRTSralus stop 

    ... but i got "no sush file or directory", though i am logged in as SU.

    Weird... it looks like "/etc/init.d/VRTSralus" is not a directory, but "/etc/VRTSralus" is. I tried the same command, without "init.d" but no luck - "bash: /etc/VRTSralus: is a directory".

    Any other ideas? :)

  • christian1707's avatar
    christian1707
    Level 3
    14 years ago

    Thanks, but the package is already installed as root and is the current version! :)

  • christian1707's avatar
    christian1707
    Level 3
    14 years ago

    Lenny is supported as we've been using it ever since. We've just had a few failures on our backup system and have needed to upgrade the firmware. It's not too frequent that machines lost the connection to the remote agent but it happens sometimes and certainly has for this Debian box.