Below is a screenshot of the file structure of a RDX 160GB Cartridge. Whenever I run the erase command on the cartridge only the \VERITAS\B2D\*.bkf files are erased. These IMG0000xx folders continually remain and cause the backups to fail because the cartridges run out of disk space for the next backup. These folders contain backups of Microsoft Exchange. Why are these folders not overwritten or erased in the B2D cycle?

Hi Pease check link below which descibes issue with not getting overwritten http://www.symantec.com/docs/TECH189356 http://www.symantec.com/docs/TECH70364 Thanks

Hello Philip, In addition to the above technotes, we do have a private fix for this issue which will be released after testing. If you want the fix before it is public hot fix then I would request you to open a support case with Symantec and then Tech support can help you to fix the issue with the private fix. Thanks, -Sush...

Manual work arounds are not a solution especially if these issues have been around since version 12.5. I want to set these backups going without having to log onto the server every second day to delete a bunch of IMG folders and files that should be automatically overwritten. My backup exec settings already reflect the settings outlined in TECH189356. I have no issues overwriting the BKF files in the B2D folder only the IMG folders and files are not overwritten. I have BE2012 - those hotfixes apply to version 12.5 and version 2010. I set the inventory drive to a schedule, but I can't even see where that inventory job is available in the BE2012 console to confirm it's actually going to happen.

Hello Philip, The private Orphan fix that I have mentioned is for Backup Exec 2012. So if you want the fix before it is released as a Public Hot fix then you may open a case with Symantec Support and they will be able to help with the fix. Thanks, -Sush...

I'm using the trial version at present so will they give me access to the fix?

Why are the IMG0000xx folders not erased from a RDX Cartridge in the B2D cycle?

Backup_Exec1
Level 6
13 years ago
Hi

Pease check link below which descibes issue with not getting overwritten

http://www.symantec.com/docs/TECH189356

http://www.symantec.com/docs/TECH70364

Thanks
Sush---
Level 6
13 years ago
Hello Philip,

In addition to the above technotes, we do have a private fix for this issue which will be released after testing. If you want the fix before it is public hot fix then I would request you to open a support case with Symantec and then Tech support can help you to fix the issue with the private fix.

Thanks,

-Sush...
Philip_Lakic
Level 4
13 years ago
Manual work arounds are not a solution especially if these issues have been around since version 12.5.
I want to set these backups going without having to log onto the server every second day to delete a bunch of IMG folders and files that should be automatically overwritten.

My backup exec settings already reflect the settings outlined in TECH189356. I have no issues overwriting the BKF files in the B2D folder only the IMG folders and files are not overwritten.

I have BE2012 - those hotfixes apply to version 12.5 and version 2010.

I set the inventory drive to a schedule, but I can't even see where that inventory job is available in the BE2012 console to confirm it's actually going to happen.
Sush---
Level 6
13 years ago
Hello Philip,

The private Orphan fix that I have mentioned is for Backup Exec 2012. So if you want the fix before it is released as a Public Hot fix then you may open a case with Symantec Support and they will be able to help with the fix.

Thanks,

-Sush...
Philip_Lakic
Level 4
13 years ago
I'm using the trial version at present so will they give me access to the fix?
Sush---
Level 6
13 years ago
If you have a support contract then you will be able to open a case. Ones the case is opened then you will be provided with the fix even if you are using Trial version.

Thanks,

-Sush...
Philip_Lakic
Level 4
13 years ago
I'm a reseller trialing the software for a client of mine.
The cilent has some support contracts based around System Recovery 2011 but nothing for BE2012.

I'm not moving the backup software away from CA R16 unless I can get this trial version working, hence my need for the fix.
Backup_Exec1
Level 6
13 years ago
Hi

Q

The cilent has some support contracts based around System Recovery 2011 but nothing for BE2012.

Ans :Best would be to call the suppor and check if they allow you to open the case or not checking all the information.

Thanks
CraigV
Moderator
13 years ago
...do you guys now offer support to trial products?
Backup_Exec1
Level 6
13 years ago
Hi Craig

The above answer from my post refer to question asked by OP

The cilent has some support contracts based around System Recovery 2011 but nothing for BE2012

So has OP client have got support for BESR product best would be to get in touch with support to see what best can be done.

Thanks