Forum Discussion

albcore's avatar
albcore
Level 3
14 years ago

Windows is not recognizing my QUANTUM LTO-4 HH DRIVE

 

I have a Quantum LTO 4 HH tape drive. I use it with backup exec.  I had used ir for a week with back up exec. but then I experienced a problem. backup exec. came up with an an error, that the tape drive was on pause.  I realized that the LTO drive was not even showing on the device manager. I tried a few things and no luck. Then to make sure that it was not software related problem  I reinstalled windows xp, reinstalled the driver for the LSI SAS card, reinstalled backup exec once again, but the problem was still there. Windows would not even recognize it as a device.  I could not see it under the device manager (before it would show up). Has anyone had this problem? How did you fix it? Could it be that there might be something wrong with the hardware itself or is there another issue which I do not know about. Please any advice is welcome. I thank you in advance J

Backup and Recovery
Backup Exec
Troubleshooting
  • Kiran_Bandi's avatar
    Kiran_Bandi
    Level 6
    14 years ago

    May be a probelm with your SAS card...

    To isolate the issue try connecting tape device to a different machine / different card.

    Regards...

  • albcore's avatar
    albcore
    Level 3
    14 years ago

    The LSI SAS card shows up  perfectly fine under the device manager, but I will try your suggestion :) 

    Thanks :) 

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    Hi there,

     

    You don't mention your version of Backup Exec. In this case, you need to check for your version's HCL (Hardware Compatibility List) and verify that the LTO4 drive is listed as a supported drive.

    If not, you'd need to upgrade to a version that does support the LTO4 drive.

    Can you also please verify if Removable Storage service (RSM) is stopped and disabled, as this can also cause some issues with BE.

     

    Thanks!

  • Kiran_Bandi's avatar
    Kiran_Bandi
    Level 6
    14 years ago

    @ craig,

    Problem is not with BE. Windows is not detecting the tape device.

    Regards..

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    wink ...thanks for pointing it out. Didn't read it correctly...

     

    I think there will be MS forums around this...

  • JoaoMatos's avatar
    JoaoMatos
    Level 6
    14 years ago

    Hi albcore,

    I think it´s an hardwares problem.

    The hardware can detect the tape drive?

    Check cables, terminator...

  • albcore's avatar
    albcore
    Level 3
    14 years ago

    My drive was working fine with the backup exec. it was just yesterday (after i moved my computer) that the problems started occuring. 

  • CraigV's avatar
    CraigV
    Moderator
    14 years ago

    ...moved your computer? How and where? Is the card still in the slot securely, and have you maybe tried reseating it?

    Does the drive still have the terminator on?