Forum Discussion

aschanha's avatar
aschanha
Level 2
12 years ago

Windows remote agent install

When I am trying to install the windows remote agent onto one of my servers it faisl with the following error code 1603.

This machine had the agent on previously but the service would not start so I uninstalled the agent then tried to reinstall.

It is on a windows 2008 standard box and am using backup exec 2012.

2012
Agents
Backup and Recovery
Backup Exec
Error messages
Windows Server (2003-2008)
  • aschanha's avatar
    aschanha
    12 years ago

    I tried all available methods and it appears that it hadn't previously un-installed cleanly. After manual clearing all entries from the registry relating to the install it then went back on cleanly

  • VJware's avatar
    VJware
    Level 6
    12 years ago

    1603 is a very generic error code. Have you tried both install options, i.e. push install and a local install ?

    If yes, would you post/pm the install logs.

  • ZeRoC00L's avatar
    ZeRoC00L
    Level 6
    12 years ago

    Have you tried rebooting the machines before installing the agent again ?

  • aschanha's avatar
    aschanha
    Level 2
    12 years ago

    I tried all available methods and it appears that it hadn't previously un-installed cleanly. After manual clearing all entries from the registry relating to the install it then went back on cleanly