Forum Discussion

IN4NI's avatar
IN4NI
Level 3
11 years ago

Very Disapointed

I have installed Backup Exec.Cloud on 3 computers so far I think the product needs lots of help, Mainly the rate at witch data is transferred. All 3 clients had good bandwidth (at least 5MBS up and 20 down) The uploads are taking way to long. This morning i installed a client and selected a folder with about 200 meg in it and 9 hours later it is 20% complete, The other 2 clients are just as slow. This product IS NOT ready for primetime.

Backing Up
Backup and Recovery
Backup Exec.cloud
Configuring
Windows Server (2003-2008)
  • Igor_S1's avatar
    Igor_S1
    11 years ago

    Hello

    Please give us a call at either of the numbers below so we can better assist you with this issue.

    Just because you have a trial product it does not mean we will not support you.

    Our contact details are below.

    Igor S

    24x7 Tech. Support:

    US/Canada: +1 (866) 807 6047
    EMEA: +44 (0) 870 850 3014
    Australia: 1 (800) 088099
    Hong Kong: 1 (800) 901220
    Asia Pacific: +852 6902 1130

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...this is a first! Normally the message conveyed over the years was that if in a trial period, no support would be granted.

    Thanks!

  • Igor_S1's avatar
    Igor_S1
    Level 3
    11 years ago

    Hello

    Please give us a call at either of the numbers below so we can better assist you with this issue.

    Just because you have a trial product it does not mean we will not support you.

    Our contact details are below.

    Igor S

    24x7 Tech. Support:

    US/Canada: +1 (866) 807 6047
    EMEA: +44 (0) 870 850 3014
    Australia: 1 (800) 088099
    Hong Kong: 1 (800) 901220
    Asia Pacific: +852 6902 1130

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...using it in a trial instance won't get you any support.

    I will hit the escalate flag on this, and hopefully someone from Symantec comes back to you on the forums.

    Thanks!

  • IN4NI's avatar
    IN4NI
    Level 3
    11 years ago

    What good will it do to "log a call"? Will Symantec support even talk to me since i am in the demo period?

     

    I have installed exec.cloud 3 times and with the same crappy results, If the product doesnt work properly 3 time in a row then there is a major problem

     

  • CraigV's avatar
    CraigV
    Moderator
    11 years ago

    ...have you tried to log a call with Symantec around this?

    Thanks!