Forum Discussion

Dirk_Ehlers's avatar
Dirk_Ehlers
Level 3
8 years ago
Solved

Unable to login: username or password incorrect

Hello Amit,

I'm not able to login with "admin / cloudpoint". I got the message "Username or password is incorrect".

best regards

Dirk Ehlers

 

  • ASigismondi's avatar
    ASigismondi
    8 years ago
    Hi Dirk, I was able to replicate the problem you mention and I solved by cleaning my browser cache. Would you please try to clean up your web browser cache and try to login again. It sounds all what you are doing is correct and it should work. If after cleaning up the cache you don't get it to work, send me an email: alberto.sigismondi@veritas.com with your phone and we can get in a webex or call and fix it. Thanks ! Alberto
  • ASigismondi's avatar
    ASigismondi
    Level 2
    8 years ago

    Hi Dirk,

    Thanks for trying CloudPoint. Would you share with me some details about your deployment? Where are you deploying?

    Thanks !

    Alberto

    • Dirk_Ehlers's avatar
      Dirk_Ehlers
      Level 3
      8 years ago

      Hi Alberto,

      I install CloudPoint in a lab environment with VMware WS with Ubuntu 16.04.

      After installation I could successful login on web interface with the credentials "admin / cloudpoint".

      The message appears that some configurations are made. After this I must login again, but now

      the credentials doesn't work anymore.

      thanks

      Dirk

      • ASigismondi's avatar
        ASigismondi
        Level 2
        8 years ago
        Hi Dirk, I was able to replicate the problem you mention and I solved by cleaning my browser cache. Would you please try to clean up your web browser cache and try to login again. It sounds all what you are doing is correct and it should work. If after cleaning up the cache you don't get it to work, send me an email: alberto.sigismondi@veritas.com with your phone and we can get in a webex or call and fix it. Thanks ! Alberto